Nitin Vishnu Gaddam

• Assessed expansion plans and presented costs to forecast trends and recommend changes.
• Managing end-to-end eCommerce Operations like Picking, Packaging & dispatch of orders.
• Client interactions through verbal and written communications in English.
• eCommerce order, return and inventory reconciliation. Coordinating with courier services and timely dispatch management, Amazon/Flipkart delivery .
• Update and Manage catalogue and queries at B2B portals keyword identifications.
• Gathered and reviewed customer feedback to improve operations.
• Protected company assets with strategic risk management approaches.

• Processed and entered customer orders into database and provided proactive customer service for accounts.
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Managed system support functions to set priorities and service levels expectations.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Tracked orders and notified customers of status or potential delays.
• Coordinated weekly meetings for internal and external groups.
• Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
• Initiated timely response to emails, voicemails and written correspondence.
• Led team of [30] members while providing exceptional customer service.

• Trained employees on proper procedures and strategies to improve productivity.
• Monitoring of Local Vehicle Schedule
• Co-relation & Good relation with Franchisees and Vendors for smooth work
• Co-Ordinance with Corporate Office & All Other Branches
• Recovery of TBB,Topay & Paid outstanding.
• Set up and supervised cash shipments.
• Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
• Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
• Maintained friendly and professional customer interactions.

• Maintained friendly and professional customer interactions.
• Monitoring of Local Vehicle Schedule
• Co-relation & Good relation with Franchisees and Vendors for smooth work
• Co-Ordinance with Corporate Office & All Other Branches
• Recovery of TBB,Topay & Paid outstanding
• Responsible for all Branch Activities

(Collection, sale, outstanding, customer problem, and any other problem )

• Protected company assets with strategic risk management approaches.
• Produced reports outlining financial data to assist management with making strategic plans and operational decisions.