Nitish Babu
St Estevam Tiswadi Panaji North Goa
Summary
- Professional having 9+years of experience in Branch Operations & Sales with leading firms having proven managerial skills and efficient leadership qualities Pursuing MBA from Goa Institute of Management Proven managerial acumen with ability to work under pressure and deliver assignments within timelines without compromising on quality benchmarks Responsible for Providing Breakthrough for a Loss Making Branch to Profitable and most Revenue generating branch in the K&G Region Driving the Core Retail Asset Business(Mortgage) Across the Goa Region.
- Expertise in Mortgage (Home Loan, Loan Against Property and Non Residential Purchase)
- Visionary leader with solid success leading business operations toward growth.
Overview
10
10
years of professional experience
Work History
Senior Manager - Sales(Mortgage and NRP)
Chola Mandalam Investments and Finance Company Limited
North Goa
08.2024 - Current
- Heading the Mortgage and Non Residential Purchase product across whole of Goa, Dealing and Maintaining DSA(Direct Selling Agents)Channel Business and HNI Client Portfolio.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Developed long-term relationships with key stakeholders including HNI customers, Direct Selling Agents, regulatory bodies.
- Coordinated with internal departments to ensure successful execution of projected plans according to timeline and budget constraints.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Deputy Manager - Sales (Mortgages South Goa)
ICICI BANK LTD
MARGAO South Goa
02.2022 - 07.2024
- Heading the Mortgage Business for South Goa Region - Across All Channels (Branch/DMA/Builder/Connector)
- Handing a Team of 9+1, 12 Retail Branches, 3 DMA's + 1NDMA, 23Premium Projects, 11Connectors - Sourcing a Business of 15cr Averaging Monthly Business
- Accrued Knowledge of Different Variants of Mortgage Products.
- Incremental Business Activity, Suggesting new Dimensions to Business Enhancement
- Implementing new Course of Customer Relationship Activities and Training/Educating the Team the importance of Customer Relation as key
- Evaluating Performance and Productivity to align with the Business Objectives, Forecasting Quarterly Business to generating equated Revenue Generation to meet the PPOP requisites.
Branch Manager
Muthoot Fincorp Ltd
Mapusa North Goa
12.2018 - 01.2022
- Spearhead Sales, Profitability and Business Development of the Branch, Handling Gold Loan, Vehicle Loans,MSME Loans, Mortgages(Home Loans) and Multi other products.
- Area Mapping, Customer/Prospect Segmentation, NCA Management, Managing leads and Maintaining DRR
- Strategizing and executing new plan of action to serge the Competition in the market, Deviating from Companies Standard Marketing Policies and Implementing New Marketing Plans for the Better Growth of the Branch
- Handling the Manpower, Setting the best Environment to work efficiently and at full potential, Prepare and Review Activity/Performance Calendar of the Team
- Ensured Company Audit Compliance and Adhered to Standard Operational Procedures
- Implementing new Course of Customer Relationship Activities and Training/Educating the Team the importance of Customer Relation as key
- Handled Additional responsibility of New Branch Acquisition, Procurement and new staff recruitment as per needs of the Organization
- Resolved escalated customer complaints in a timely manner.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Branch Operations
Axis Securities Ltd
Panaji North Goa
04.2015 - 12.2018
- Administered full cycle of recruitment process including New Hiring, Induction, Onboarding, Records Management, Background Verifications, and Payroll Management
- Responsible for Attendance/Salary Processing, KRA Setting, Appraisals
- Plan induction program and conduct HR sessions for new joiners
- Controlled Companies Attrition Rate by Retaining the Existing Employees
- Ensured Company Audit Compliance
- Preparing Business MIS reports Employee Wise - Examine Productivity
- Handle employee exit formalities including exit interviews, clearance formalities, final settlement processing and issuance of reliving letters
- Maintained branch sales record of mutual funds and insurance, analysing the best performing employee and rewarding.
- Performed periodic reviews of branch operations to ensure adherence to established procedures.
- Reviewed internal audit reports identifying potential areas of risk within the branch operations.
Education
MBA - General Management & Marketing
Goa Institute of Management
Goa05.2025
Bachelor of Commerce -
Dempo College of Commerce & Economics
PANAJI GOA04-2013
Skills
- Data analysis
- Market research
- Sales strategy
- Customer relationship management
- Team leadership
- Performance evaluation
- Regulatory compliance
- Sales channel analytics
Accomplishments
- Awarded and Appreciated for Highest JFM performance in Mortgages ICICI Bank 2022-23
- Awarded Best Branch for achieving 1Cr in 2 months in Q2 2020
- Awarded for Quickest Branch to Achieve the BEP in the K&G Region
- Lead Role in Successfully Conducting a Cricket Tournament Title Sponsored by Muthoot Fincorp Ltd - Mapusa Branch
- Sourced 300+ SIP's & stood No.1 in Pan India for FY 2016-2017
- Sourced 11 Lakhs GI's & LI's in FY 2017-2018
Training
- Attended Skill Management Training in Mumbai 2024
- Attended Workshop on Mutual Funds Schemes/NFO's 2024
- Attended Personal Development, Soft Skills And Sales Pitch Training in 2022
- Attended Gold Appraisals Training In Vashi Mumbai in 2019
Languages
- English
- Hindi
- Konkani
- Malayalam
- Marathi
Projects
Internal Audit in Small Scale Industries in Goa Industrial Estates, Pilerne, Goa
Personal Information
Date of Birth: 02/23/92
Timeline
Senior Manager - Sales(Mortgage and NRP)
Chola Mandalam Investments and Finance Company Limited
08.2024 - Current
Deputy Manager - Sales (Mortgages South Goa)
ICICI BANK LTD
02.2022 - 07.2024
Branch Manager
Muthoot Fincorp Ltd
12.2018 - 01.2022
Branch Operations
Axis Securities Ltd
04.2015 - 12.2018
MBA - General Management & Marketing
Goa Institute of Management
Bachelor of Commerce -
Dempo College of Commerce & Economics