Nitish Dhingra
Sydney
Summary
Dynamic Implementation Consultant with a proven track record at Team Assurance, driving SaaS solutions that enhanced operational efficiency by over 30%. Skilled in data analytics and stakeholder engagement, I excel in Agile project management and process optimization, fostering collaboration to achieve strategic goals and deliver impactful results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Implementation Consultant | Country Lead- Buss Ops
Team Assurance
Sydney
02.2022 - Current
- Led the successful implementation of SaaS Work Management Systems for over 30 organizations in the manufacturing, retail, and healthcare sectors, delivering significant operational improvements through change management, process optimization, and resource coordination.
- Developed and executed change management strategies aligned with Agile methodologies, managing multiple interdependencies to facilitate IT modernization.
- Leveraged Power BI analytics and Microsoft Azure to create dashboards and reports that provided actionable insights, leading to a 30%+ increase in operational efficiency.
- Fostered strong relationships with internal and external stakeholders, including senior executives and key partners, to influence and communicate change initiatives effectively.
- Designed and implemented communication strategies, including user documentation, newsletters, and intranet pages, to support change management plans and enhance stakeholder engagement.
- Championed operational excellence through Lean management, kaizen events, and total productive maintenance, leading to continuous improvement efforts.
Process Engineer
Prysmian Group
Liverpool, Sydney
02.2021 - 10.2021
- Oversaw production processes for new products, ensuring compliance with specifications and optimizing efficiency.
- Supported continuous improvement initiatives to enhance quality, reduce costs, and increase operational efficiency.
- Managed stakeholder communications to align optimization efforts with organizational objectives and maintain industry compliance.
Service & Operations Manager, Electric Vehicle
Tata Motors Ltd
New Delhi
07.2018 - 02.2020
- Led the electric vehicle service and networking market for Tata Motors in North India, overseeing the launch of 3 new models.
- Established the inspection process for electric vehicle components, reducing manpower and material costs by approximately 20%.
- Led change management for the launch of new electric vehicle models in North India, establishing inspection processes, optimizing resources, and managing stakeholder communication to ensure smooth transitions.
- Developed and maintained strong stakeholder relationships, coordinating with various teams to achieve on-time project delivery and optimize service networks.
- Utilized data-driven approaches, including regression modeling and network expansion strategies, to enhance service delivery and demand planning.
- Managed risks, monitored project milestones, and implemented corrective actions to improve product quality and customer satisfaction.
- Conceptualized and documented AMC and warranty schemes for new products, contributing to the Tata EV ecosystem mission with a focus on battery and charging infrastructure development.
- Awarded for the Tata EV ecosystem mission for development and improvement of batteries and charging infrastructure.
Graduate Engineer, Commercial Vehicle
Tata Motors
New Delhi
08.2017 - 06.2018
- Maintained accurate records of customer interactions and corresponding cases, including mapping complaints with vehicle life cycle, resolution, complaint modes, customer retention, and organizational correlation.
- Developed and implemented change management and standard operating procedures (SOPs) for service and repair processes, enhancing service quality and customer satisfaction.
- Managed relationships across multiple departments to support organizational change and process improvements.
- Served as a single point of contact (SPOC) for over 10 departments, including Manufacturing, Supply Chain Management, Operations Quality, Receiving Inspection, Production Planning Control (PPC), Planning, and Customer Quality.
Education
Master of Science - Engineering Management | Electrical Energy System
University of Technology Sydney
Sydney, NSW, Australia11.2021
Bachelor of Engineering - Electrical & Electronics
Manipal Institute of Technology
India05.2017
Skills
- Saas Implementation
- Data analytics
- Power BI Tableau
- Data analytics and reporting
- Agile project management
- Stakeholder engagement
- Process engineering
- Leadership skills
- SQL
- Python
- Confluence Jira
- Project management
Websites
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1
Spanish
Beginner
A1
Certification
- Power BI foundation
- Six Sigma
- Project management
- Operational excellence
Accomplishments
- Develop a manufacturing performance dashboard using Power BI and MS Azure for tracking safety, quality, delivery, cost, and people metrics in real time to facilitate data-driven decision-making and continuous improvement for manufacturing and the health care industry
- Utilized MATLAB Simulink to design a PV-based microgrid system for electric vehicle charging
- Created help center articles for API integration between WMS and Power BI, improving connectivity and data flow
- Implemented and monitored a centralized telematics system for over 200 state transport buses
Affiliations
- Cooking and grilling
- Traveling
- Food blogging
- Volunteering
- Cricket
- Squash
References
References available upon request.
Timeline
Implementation Consultant | Country Lead- Buss Ops
Team Assurance
02.2022 - Current
Process Engineer
Prysmian Group
02.2021 - 10.2021
Service & Operations Manager, Electric Vehicle
Tata Motors Ltd
07.2018 - 02.2020
Graduate Engineer, Commercial Vehicle
Tata Motors
08.2017 - 06.2018
Master of Science - Engineering Management | Electrical Energy System
University of Technology Sydney
Bachelor of Engineering - Electrical & Electronics
Manipal Institute of Technology
Similar Profiles
Maqa BabayevMaqa Babayev
IT Audit, Governance, and Assurance Intern at Deloitte Risk Advisory – IT Assurance TeamIT Audit, Governance, and Assurance Intern at Deloitte Risk Advisory – IT Assurance Team
Linhui ZhangLinhui Zhang
Rubric App (Course Management System) at Quality Assurance Team MemberRubric App (Course Management System) at Quality Assurance Team Member
ABISHEK VABISHEK V
Powertrain Assy QA & Project Part QA at RNAILP Quality Assurance Team Lead (GAT)Powertrain Assy QA & Project Part QA at RNAILP Quality Assurance Team Lead (GAT)
Glendhae CabigasGlendhae Cabigas
Customer Service Consultant at AMP Superannuation & InvestmentsCustomer Service Consultant at AMP Superannuation & Investments
Maryam ElkordiMaryam Elkordi
Sales & Venue Manager at Navarra VenuesSales & Venue Manager at Navarra Venues