Nitish Gandhi

Account: AFLAC (American Family Life Assurance Company)

."Vulnerability Management and Patch management".

. Technically Sophisticated Professional with 5 Years of Work Experience. I have been working on IT Security Processes Like Security Health Check on different Base OS and Middleware.(Windows,Linux,AIX,VIOS, PROFTPD,DB2,SUDO and Patching using RedHat Ansible.

. Middleware Configuration via CyberArk Tool.

· Ansible Playbook Development for the current Project. Experience in working with Ansible Tower and Ansible Engine.

. Working on Chef windows Patching and Non Monitor activity.

. Working on RCP tool (Risk Based Continuous Patch)

. Addition and Deletion of Risk ID's.

. Maintains data for Applicable and Non- Applicable patches.

( TOOLS KNOWLEDGE)

. ANSIBLE TOWER

. SFS (SECURE FILE SERVICE)

. WSUS (WINDOWS SERVER UPDATE SERVICE)

. CHEF

. CYBERARK

. BIGFIX

. ADO DASHBOARD

.

Dell EMC Internal Service Desk (Storage)

• Manage Oracle HR Accounts for all Dell EMC Contractual Employees.
• Log Incident and Service Request for next level support using "Service Now"
• Providing first Level support to internal Dell EMC employees, Contractors and TPA users such as password access and latency issues.
• RSA token Validation calls for Dell EMC employees.
• Remote Connection Configuration and Debrief for "UNISYS" account.

. Worked as a Benefits Operation Analyst.

. Workflow request as per client requirements.

. Handled client issues and verification of documents.

. Worked on Fraud scenarios and resolved the queries.

. Resolution of issue with full analytical skills with minimizing errors to provide full benefit to client.

• Verification of KYC and AML Checks.
• Use of "Finacle" tool for account overview and payments
• Dealing in Address Change and closing of accounts.
• Freezing the account.
• Generating "IFSC" Code.
• Transferring of funds to the Next of Kin via RCP Token validation.
• Account Closure request of Deceased customer.