Nitish Kumar
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Servicing and Oder Management Team
NoBroker Technologies Solutions Pvt. Ltd.
Bengaluru
05.2023 - Current
- Relationship Management: Proven expertise in cultivating strong client relationships as a Relationship Manager at Nobroker
- Customer Service Excellence: Demonstrated ability to deliver exceptional service, ensuring high client satisfaction
- Collaborated with cross-functional teams across departments to achieve organizational goals.
- Resolved escalated issues from customers in a timely manner.
- Client Retention: Maintained and strengthened client relationships, resulting in a high retention rate
- Collaboration: Effective cross-functional collaboration to streamline processes and enhance client experience
- Revenue Growth: Contributed to revenue growth through successful upselling and expansion of client accounts.
- Coordinated with internal teams to ensure timely resolution of complex issues.
- Maintained up-to-date knowledge of changes in relevant legislation affecting operations.
- Performed data analysis to identify opportunities for improving operational efficiency.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Generated weekly, monthly, quarterly reports on key performance indicators.
Relationship Manager
Stylefrekk Pvt Ltd.
02.2019 - 12.2019
- Relationship Management: Proven expertise in cultivating strong client relationships as a Relationship Manager at Stylefrekk
- Customer Service Excellence: Demonstrated ability to deliver exceptional service, ensuring high client satisfaction
- Account Management: Successful management of client portfolios, providing tailored solutions to meet their needs
- Client Retention: Maintained and strengthened client relationships, resulting in a high retention rate
- Collaboration: Effective cross-functional collaboration to streamline processes and enhance client experience
- Revenue Growth: Contributed to revenue growth through successful upselling and expansion of client accounts.
Education
MBA - Marketing & Operations -
SRMIST, Delhi NCR Campus, Ghaziabad
05.2023
12th (PCM) -
C S College Sono Jamui
01.2015
Bachelor of Arts (B.A) -
S. S. College Mehus, Bihar
10th (Science) -
BSEB
Skills
- Portfolio Growth
- Analytical Problem Solving
- Consultative Selling
- Data Analytics
- Sales Data Analysis
- Strategic Planning
- CRM Tracking
- Business Development
- Eligibility Determination
- Schedule Management
- Performance Analysis
- Customer Experience Enhancement
- Successful Onboarding
- Lead Conversion
- Customer Education and Consulting
- Relationship building and management
- Excellent Communication
- FLUENT IN [LANGUAGE]
- Client acquisition
- Sales Reporting
- Customer Portfolio Management
- Issue Resolution
Languages
- Hindi
- English
Languages
English
First Language
References
References available upon request.
Timeline
Servicing and Oder Management Team
NoBroker Technologies Solutions Pvt. Ltd.
05.2023 - Current
Relationship Manager
Stylefrekk Pvt Ltd.
02.2019 - 12.2019
MBA - Marketing & Operations -
SRMIST, Delhi NCR Campus, Ghaziabad
12th (PCM) -
C S College Sono Jamui
Bachelor of Arts (B.A) -
S. S. College Mehus, Bihar
10th (Science) -
BSEB
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