Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Servicing and Oder Management Team
NoBroker Technologies Solutions Pvt. Ltd.
Bengaluru
05.2023 - Current
Relationship Management: Proven expertise in cultivating strong client relationships as a Relationship Manager at Nobroker
Customer Service Excellence: Demonstrated ability to deliver exceptional service, ensuring high client satisfaction
Collaborated with cross-functional teams across departments to achieve organizational goals.
Resolved escalated issues from customers in a timely manner.
Client Retention: Maintained and strengthened client relationships, resulting in a high retention rate
Collaboration: Effective cross-functional collaboration to streamline processes and enhance client experience
Revenue Growth: Contributed to revenue growth through successful upselling and expansion of client accounts.
Coordinated with internal teams to ensure timely resolution of complex issues.
Maintained up-to-date knowledge of changes in relevant legislation affecting operations.
Performed data analysis to identify opportunities for improving operational efficiency.
Ensured compliance with all applicable laws and regulations related to customer service operations.
Generated weekly, monthly, quarterly reports on key performance indicators.
Relationship Manager
Stylefrekk Pvt Ltd.
02.2019 - 12.2019
Relationship Management: Proven expertise in cultivating strong client relationships as a Relationship Manager at Stylefrekk
Customer Service Excellence: Demonstrated ability to deliver exceptional service, ensuring high client satisfaction
Account Management: Successful management of client portfolios, providing tailored solutions to meet their needs
Client Retention: Maintained and strengthened client relationships, resulting in a high retention rate
Collaboration: Effective cross-functional collaboration to streamline processes and enhance client experience
Revenue Growth: Contributed to revenue growth through successful upselling and expansion of client accounts.