Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
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Nitish Kumar

Nitish Kumar

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Servicing and Oder Management Team

NoBroker Technologies Solutions Pvt. Ltd.
Bengaluru
05.2023 - Current
  • Relationship Management: Proven expertise in cultivating strong client relationships as a Relationship Manager at Nobroker
  • Customer Service Excellence: Demonstrated ability to deliver exceptional service, ensuring high client satisfaction
  • Collaborated with cross-functional teams across departments to achieve organizational goals.
  • Resolved escalated issues from customers in a timely manner.
  • Client Retention: Maintained and strengthened client relationships, resulting in a high retention rate
  • Collaboration: Effective cross-functional collaboration to streamline processes and enhance client experience
  • Revenue Growth: Contributed to revenue growth through successful upselling and expansion of client accounts.
  • Coordinated with internal teams to ensure timely resolution of complex issues.
  • Maintained up-to-date knowledge of changes in relevant legislation affecting operations.
  • Performed data analysis to identify opportunities for improving operational efficiency.
  • Ensured compliance with all applicable laws and regulations related to customer service operations.
  • Generated weekly, monthly, quarterly reports on key performance indicators.

Relationship Manager

Stylefrekk Pvt Ltd.
02.2019 - 12.2019
  • Relationship Management: Proven expertise in cultivating strong client relationships as a Relationship Manager at Stylefrekk
  • Customer Service Excellence: Demonstrated ability to deliver exceptional service, ensuring high client satisfaction
  • Account Management: Successful management of client portfolios, providing tailored solutions to meet their needs
  • Client Retention: Maintained and strengthened client relationships, resulting in a high retention rate
  • Collaboration: Effective cross-functional collaboration to streamline processes and enhance client experience
  • Revenue Growth: Contributed to revenue growth through successful upselling and expansion of client accounts.

Education

MBA - Marketing & Operations -

SRMIST, Delhi NCR Campus, Ghaziabad
05.2023

12th (PCM) -

C S College Sono Jamui
01.2015

Bachelor of Arts (B.A) -

S. S. College Mehus, Bihar

10th (Science) -

BSEB

Skills


  • Portfolio Growth
  • Analytical Problem Solving
  • Consultative Selling
  • Data Analytics
  • Sales Data Analysis
  • Strategic Planning
  • CRM Tracking
  • Business Development
  • Eligibility Determination
  • Schedule Management
  • Performance Analysis
  • Customer Experience Enhancement
  • Successful Onboarding
  • Lead Conversion
  • Customer Education and Consulting
  • Relationship building and management
  • Excellent Communication
  • FLUENT IN [LANGUAGE]
  • Client acquisition
  • Sales Reporting
  • Customer Portfolio Management
  • Issue Resolution

Languages

  • Hindi
  • English

Languages

English
First Language

References

References available upon request.

Timeline

Servicing and Oder Management Team

NoBroker Technologies Solutions Pvt. Ltd.
05.2023 - Current

Relationship Manager

Stylefrekk Pvt Ltd.
02.2019 - 12.2019

MBA - Marketing & Operations -

SRMIST, Delhi NCR Campus, Ghaziabad

12th (PCM) -

C S College Sono Jamui

Bachelor of Arts (B.A) -

S. S. College Mehus, Bihar

10th (Science) -

BSEB
Nitish Kumar