Automation and AI
Nitish Kumar
Windows System Administrator
Gurugram
Summary
Senior Technician offering 4 years of progressive experience. Strong team leader, trainer and organized worker dedicated to providing high-quality work in all settings.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Senior Technician
Dell International Services India Pvt. Ltd
Gurugram
05.2021 - 03.2022
- Troubleshooting on Windows 10
- Resolving the issues related to network connections, BSOD
- Incident Management
- Working with respect to KB articles as per process
- Ensure process, procedure and work instruction documentation is up-to-date
- Be the operational process executer
- Be the owner of registered problems
- Enter all relevant details into the Problem record, and ensure that this data is accurate
- Ensure correct closure and evaluation of Problems
- Outlook profile management
- Driver installation and upgrade
- Windows upgrade from windows 7/8/8.1 to 10
- Performance issues, clean boot, hardware
- Windows Health checkup
- Out of box experience
- System recovery
- Data migration
- Startup repair
- Printer installation
Technician
Orixe technologies & solutions Pvt. Ltd
Ghaziabad
05.2018 - 05.2021
- Managing IT infra, IT asset management, ITSM
- DHCP, DNS, ADDS, ADFS, Group Policy Management.
- Windows Server 2012 R2/2016/2022, VMware, Windows OS troubleshooting and updates.
- Network maintenance (Routers, switches, firewall)
- MS Office & exchange server administration
- Resolving technical issues related to hardware and software in enterprise desktops and laptops, generating reports of daily cases
Education
Bachelor of Arts -
Dr. Ram Manohar Lohia University
Faizabad, UP 04.2015 - 10.2018
High School Diploma -
Shining Star Sr. Sec School
Jalandhar, Punjab 04.2012 - 03.2014
High School Diploma -
SDAS Sr. Sec School
Jalandhar, Punjab 04.2010 - 04.2012
Skills
Citrix and VM Ware Horizon, Hyper-V, iSCSIADDS DHCP, DNSMS Office (Outlook, Word, Excel, PowerPoint, OneNote) and MS Apps(TeamsSharePoint, Edge)AV conferencing (Zoom, Teams, Skype)Server maintenance and upgrades
VMware, Citrix, Hyper-V
ADDS, DHCP, DNS
PowerShell
Windows operations (Win XP, 7, 8, 81, 10, 11)Server maintenance and upgrades
AV conferencing (Zoom, Teams, Slack, Skype)
Desktop and laptop hardware assembly
Windows OS troubleshooting
Team building approach
Problem solving and goal oriented
Interests
Technical internet surfing
Ancient History and Art
Playing cricket
Yoga and meditation
Timeline
Senior Technician
Dell International Services India Pvt. Ltd
05.2021 - 03.2022
Technician
Orixe technologies & solutions Pvt. Ltd
05.2018 - 05.2021
Bachelor of Arts -
Dr. Ram Manohar Lohia University
04.2015 - 10.2018
High School Diploma -
Shining Star Sr. Sec School
04.2012 - 03.2014
High School Diploma -
SDAS Sr. Sec School
04.2010 - 04.2012