Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Nitish Kumar

Nitish Kumar

Windows System Administrator
Gurugram

Summary

Senior Technician offering 4 years of progressive experience. Strong team leader, trainer and organized worker dedicated to providing high-quality work in all settings.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Senior Technician

Dell International Services India Pvt. Ltd
Gurugram
05.2021 - 03.2022
  • Troubleshooting on Windows 10
  • Resolving the issues related to network connections, BSOD
  • Incident Management
  • Working with respect to KB articles as per process
  • Ensure process, procedure and work instruction documentation is up-to-date
  • Be the operational process executer
  • Be the owner of registered problems
  • Enter all relevant details into the Problem record, and ensure that this data is accurate
  • Ensure correct closure and evaluation of Problems
  • Outlook profile management
  • Driver installation and upgrade
  • Windows upgrade from windows 7/8/8.1 to 10
  • Performance issues, clean boot, hardware
  • Windows Health checkup
  • Out of box experience
  • System recovery
  • Data migration
  • Startup repair
  • Printer installation

Technician

Orixe technologies & solutions Pvt. Ltd
Ghaziabad
05.2018 - 05.2021
  • Managing IT infra, IT asset management, ITSM
  • DHCP, DNS, ADDS, ADFS, Group Policy Management.
  • Windows Server 2012 R2/2016/2022, VMware, Windows OS troubleshooting and updates.
  • Network maintenance (Routers, switches, firewall)
  • MS Office & exchange server administration
  • Resolving technical issues related to hardware and software in enterprise desktops and laptops, generating reports of daily cases

Education

Bachelor of Arts -

Dr. Ram Manohar Lohia University
Faizabad, UP
04.2015 - 10.2018

High School Diploma -

Shining Star Sr. Sec School
Jalandhar, Punjab
04.2012 - 03.2014

High School Diploma -

SDAS Sr. Sec School
Jalandhar, Punjab
04.2010 - 04.2012

Skills

Citrix and VM Ware Horizon, Hyper-V, iSCSIADDS DHCP, DNSMS Office (Outlook, Word, Excel, PowerPoint, OneNote) and MS Apps(TeamsSharePoint, Edge)AV conferencing (Zoom, Teams, Skype)Server maintenance and upgrades

VMware, Citrix, Hyper-V

ADDS, DHCP, DNS

PowerShell

Windows operations (Win XP, 7, 8, 81, 10, 11)

Server maintenance and upgrades

AV conferencing (Zoom, Teams, Slack, Skype)

Desktop and laptop hardware assembly

Windows OS troubleshooting

Team building approach

Problem solving and goal oriented

Interests

Automation and AI

Technical internet surfing

Ancient History and Art

Playing cricket

Yoga and meditation

Timeline

Senior Technician

Dell International Services India Pvt. Ltd
05.2021 - 03.2022

Technician

Orixe technologies & solutions Pvt. Ltd
05.2018 - 05.2021

Bachelor of Arts -

Dr. Ram Manohar Lohia University
04.2015 - 10.2018

High School Diploma -

Shining Star Sr. Sec School
04.2012 - 03.2014

High School Diploma -

SDAS Sr. Sec School
04.2010 - 04.2012
Nitish KumarWindows System Administrator