Automation and AI
Nitish Kumar
Windows System Administrator
Gurugram
Summary
Senior Technician offering 4 years of progressive experience. Strong team leader, trainer and organized worker dedicated to providing high-quality work in all settings.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Senior Technician
Dell International Services India Pvt. Ltd
Gurugram
2021.05 - 2022.03
- Troubleshooting on Windows 10
- Resolving the issues related to network connections, BSOD
- Incident Management
- Working with respect to KB articles as per process
- Ensure process, procedure and work instruction documentation is up-to-date
- Be the operational process executer
- Be the owner of registered problems
- Enter all relevant details into the Problem record, and ensure that this data is accurate
- Ensure correct closure and evaluation of Problems
- Outlook profile management
- Driver installation and upgrade
- Windows upgrade from windows 7/8/8.1 to 10
- Performance issues, clean boot, hardware
- Windows Health checkup
- Out of box experience
- System recovery
- Data migration
- Startup repair
- Printer installation
Technician
Orixe technologies & solutions Pvt. Ltd
Ghaziabad
2018.05 - 2021.05
- Managing IT infra, IT asset management, ITSM
- DHCP, DNS, ADDS, ADFS, Group Policy Management.
- Windows Server 2012 R2/2016/2022, VMware, Windows OS troubleshooting and updates.
- Network maintenance (Routers, switches, firewall)
- MS Office & exchange server administration
- Resolving technical issues related to hardware and software in enterprise desktops and laptops, generating reports of daily cases
Education
Bachelor of Arts -
Dr. Ram Manohar Lohia University
Faizabad, UP 2015.04 - 2018.10
High School Diploma -
Shining Star Sr. Sec School
Jalandhar, Punjab 2012.04 - 2014.03
High School Diploma -
SDAS Sr. Sec School
Jalandhar, Punjab 2010.04 - 2012.04
Skills
Citrix and VM Ware Horizon, Hyper-V, iSCSI.undefined
Interests
Technical internet surfing
Ancient History and Art
Playing cricket
Yoga and meditation
Timeline
Senior Technician
Dell International Services India Pvt. Ltd
2021.05 - 2022.03
Technician
Orixe technologies & solutions Pvt. Ltd
2018.05 - 2021.05
Bachelor of Arts -
Dr. Ram Manohar Lohia University
2015.04 - 2018.10
High School Diploma -
Shining Star Sr. Sec School
2012.04 - 2014.03
High School Diploma -
SDAS Sr. Sec School
2010.04 - 2012.04
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