Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
Generic

NITISH KUMAR

Manager (Operation/Program)
Bangalore

Summary

Results-driven Operations Manager with 9+ years of experience in E-commerce and technical support platforms, specializing in Pricing Analytics and Team Management. Proven track record in managing large teams, driving process automation, and implementing competitive pricing strategies across global markets.

Overview

12
12
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Manager (Operations)/Process Lead

Amazon Development Centre India Pvt Ltd
12.2021 - Current
  • Lead a team of 20 associates supporting multiple categories for Amazon Catalog operations
  • Drive cross-functional collaboration with global teams across US, Canada, Europe, and APAC
  • Spearhead process automation initiatives resulting in improved error identification and sales configuration
  • Manage vendor relationships and ensure operational effectiveness
  • Monitor team performance and maintain quality standards

Quality Specialist

Amazon Development Centre India Pvt Ltd
07.2019 - 11.2021
  • Led 18+ member pricing team across 13 global regions
  • Developed and implemented dynamic pricing strategies
  • Created automated banner sales notifications system
  • Conducted 50+ recruitment interviews and managed team development
  • Collaborated with technical teams for process optimization

Quality Analyst

Amazon Development Centre India Pvt Ltd
12.2017 - 06.2019
  • Managed competitive pricing operations for 13 regions
  • Analyzed PARS (Price, availability, shipping and rebate) values
  • Designed and implemented price matching strategies
  • Drove automation initiatives for process excellence
  • Managed team performance and career development

Transformation Manager (Contractual)

Tata Consultancy Services Ltd
02.2017 - 11.2017
  • Served as Functional Consultant for TCS iON MFG Cloud-Based ERP
  • Managed end-to-end implementation of multiple modules
  • Coordinated with upper management for project delivery

Electronics Engineer

Sagar Manufacturer Pvt. Ltd
10.2013 - 06.2016
  • Implemented ERP systems and created master databases
  • Provided technical support and training to staff
  • Managed data amendments and system updates

Education

B.Tech - Electronics and Communications

Sagar Institute of Science and Technology
01.2013 - 12.2013

Skills

  • AWS (Redshift, Athena, Glue, S3, Heimdall)
  • SQL
  • SQL Workbench
  • Microsoft Office Suite
  • Web Crawling & Scraping
  • Business Analytics

Certification

Internal Business Certifications – Amazon India

Accomplishments

  • Mountain Mover Award, 03/01/24, For pilot phase management
  • Star Awards, For productivity and leadership
  • Quarterly award, For business reporting excellence
  • Pinnacle award, 12/01/24, For workflow tool modifications
  • R&R awards, 2019-2025, 11

Personal Information

  • Date of Birth: 12/15/91
  • Nationality: Indian

Timeline

Manager (Operations)/Process Lead

Amazon Development Centre India Pvt Ltd
12.2021 - Current

Quality Specialist

Amazon Development Centre India Pvt Ltd
07.2019 - 11.2021

Quality Analyst

Amazon Development Centre India Pvt Ltd
12.2017 - 06.2019

Transformation Manager (Contractual)

Tata Consultancy Services Ltd
02.2017 - 11.2017

Electronics Engineer

Sagar Manufacturer Pvt. Ltd
10.2013 - 06.2016

B.Tech - Electronics and Communications

Sagar Institute of Science and Technology
01.2013 - 12.2013

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NITISH KUMARManager (Operation/Program)