NITISH KUMAR
Agency Manager
Kolhar Fatuha Patna
Summary
Dynamic Agency Manager with a proven track record at Ramanandan Consultancy Pvt Ltd, driving sales growth through effective strategies and staff development. Expert in performance analysis and relationship building, I fostered a culture of accountability, significantly enhancing team productivity and agency revenue. Skilled in optimizing operations and training staff for success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Agency Manager
Ramanandan Counsultancy Pvt Ltd
05.2024 - 05.2025
- Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
- Built a culture of accountability within the organization by establishing clear expectations for individual performance.
Customer Service Executive
Tata Capital Ltd
02.2022 - 04.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Marketing Executive
IndusInd Bank Ltd
02.2016 - 01.2022
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
Education
Bachelor of Arts - Geography
N J S COLLEGE
Patna, India 04.2001 -
Intermediate Certificate -
FATUHA HIGH SCHOOL
Patna, India 04.2001 -
10th -
Fatuha High School
Patna, India 04.2001 -
Skills
Relationship building
Sales growth
Staff development
Staff training
Performance analysis
Agency operations
Timeline
Agency Manager
Ramanandan Counsultancy Pvt Ltd
05.2024 - 05.2025
Customer Service Executive
Tata Capital Ltd
02.2022 - 04.2024
Marketing Executive
IndusInd Bank Ltd
02.2016 - 01.2022
Bachelor of Arts - Geography
N J S COLLEGE
04.2001 -
Intermediate Certificate -
FATUHA HIGH SCHOOL
04.2001 -
10th -
Fatuha High School
04.2001 -