Nitish Kumar
Patna
Summary
To be a part of a fast paced environment that will allow me to utilize my knowledge and experience for professional and personal growth
Overview
16
16
years of professional experience
Work History
Excutive Of Loss and Prevention Team
Instakart Services Pvt. Ltd.
09.2022 - Current
- 1. Loss Analysis and Reporting Analyzing data to identify patterns or recurring issues leading to losses. 2.Preparing detailed reports on loss incidents. Reporting to higher management with insights and recommendations. 3. Investigation and Prevention Investigating cases of suspected theft, fraud, or pilferage. Working closely with security teams and warehouse staff. Suggesting and implementing loss prevention strategies. Training warehouse and logistics staff on best practices to reduce loss. 4. Process Improvement Identifying gaps in existing processes that lead to inventory loss. Collaborating with operations and technology teams to improve inventory tracking systems. Using technology like RFID/barcode scanning for better inventory accuracy. 5. Coordination with Other Teams Coordinating with supply chain, logistics, warehouse, and finance teams. Ensuring accurate documentation and timely updates on inventory status. Helping in audits and compliance checks.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
As A Service Incharge
Ambey Enterprises (Authorised Service Provider Of V Guard Ltd.)
02.2017 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations, and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
As A Supervisor
Karvy Data Management Service
05.2013 - 01.2017
- Process U.I.D Aadhaar Project Of Bihar
- Reporting to D.C
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Senior CCE & Floor Supporter
Call2Connect B.P.O Service
02.2011 - 03.2013
- Process Education Dept. Of Bihar State
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Care Executive
Aegis BPO Ltd.
01.2010 - 01.2011
- Process Vodafone Inbond B&J Process
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Roles & Responsibilities
- Interaction with customer, solving their queries.
- Explaining Customer the benefits of products
- Looking after Customer Service
- Successfully handled the customers Vas up sell, gross sell.
- Try to retain the customers with The Company.
- Maintaining call quality and average call handling time.
- Maintainance All KPI Target
Education
Master of Arts - Political Science
PATLIPUTRA UNIVERSITY, PATNA
Barh, India 05.2001 -
Bachelor of Arts - Political Science
Magadh University, Bodh Gaya
Barh, India05-2012
Intermediate - Arts
Bihar School Examination Board Patna
Barh, India04-2009
Matriculation - All
Bihar School Examination Board Patna
Barh, India04-2006
Skills
Worked on various Telecom Software like CRM, U-Vision, BSCS and Comverse ERP
ADCA Course Of Computer
Team leadership
Customer relations
Administrative skills
Problem resolution
Executive support
Workflow planning
Team building
Operations management
Quality management
Inventory control
Supply chain management
Growth planning
Strategic planning
Service quality improvement
Interests
Listening Music, Playing Cricket, Internet surfing
DECLARATION:-
I hereby declare that the above written particulars are true to the best of my knowledge and belief. Date :......................... Place : Patna (Nitish Kumar) Signature
Timeline
Excutive Of Loss and Prevention Team
Instakart Services Pvt. Ltd.
09.2022 - Current
As A Service Incharge
Ambey Enterprises (Authorised Service Provider Of V Guard Ltd.)
02.2017 - 08.2022
As A Supervisor
Karvy Data Management Service
05.2013 - 01.2017
Senior CCE & Floor Supporter
Call2Connect B.P.O Service
02.2011 - 03.2013
Customer Care Executive
Aegis BPO Ltd.
01.2010 - 01.2011
Master of Arts - Political Science
PATLIPUTRA UNIVERSITY, PATNA
05.2001 -
Bachelor of Arts - Political Science
Magadh University, Bodh Gaya
Intermediate - Arts
Bihar School Examination Board Patna
Matriculation - All
Bihar School Examination Board Patna