Summary
Overview
Work History
Education
Skills
Interests
DECLARATION:-
Timeline
Generic
Nitish Kumar

Nitish Kumar

Patna

Summary

To be a part of a fast paced environment that will allow me to utilize my knowledge and experience for professional and personal growth

Overview

16
16
years of professional experience

Work History

Excutive Of Loss and Prevention Team

Instakart Services Pvt. Ltd.
09.2022 - Current
  • 1. Loss Analysis and Reporting Analyzing data to identify patterns or recurring issues leading to losses. 2.Preparing detailed reports on loss incidents. Reporting to higher management with insights and recommendations. 3. Investigation and Prevention Investigating cases of suspected theft, fraud, or pilferage. Working closely with security teams and warehouse staff. Suggesting and implementing loss prevention strategies. Training warehouse and logistics staff on best practices to reduce loss. 4. Process Improvement Identifying gaps in existing processes that lead to inventory loss. Collaborating with operations and technology teams to improve inventory tracking systems. Using technology like RFID/barcode scanning for better inventory accuracy. 5. Coordination with Other Teams Coordinating with supply chain, logistics, warehouse, and finance teams. Ensuring accurate documentation and timely updates on inventory status. Helping in audits and compliance checks.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

As A Service Incharge

Ambey Enterprises (Authorised Service Provider Of V Guard Ltd.)
02.2017 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Resolved problems, improved operations, and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.

As A Supervisor

Karvy Data Management Service
05.2013 - 01.2017
  • Process U.I.D Aadhaar Project Of Bihar
  • Reporting to D.C
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Senior CCE & Floor Supporter

Call2Connect B.P.O Service
02.2011 - 03.2013
  • Process Education Dept. Of Bihar State
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Care Executive

Aegis BPO Ltd.
01.2010 - 01.2011
  • Process Vodafone Inbond B&J Process
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Roles & Responsibilities
  • Interaction with customer, solving their queries.
  • Explaining Customer the benefits of products
  • Looking after Customer Service
  • Successfully handled the customers Vas up sell, gross sell.
  • Try to retain the customers with The Company.
  • Maintaining call quality and average call handling time.
  • Maintainance All KPI Target

Education

Master of Arts - Political Science

PATLIPUTRA UNIVERSITY, PATNA
Barh, India
05.2001 -

Bachelor of Arts - Political Science

Magadh University, Bodh Gaya
Barh, India
05-2012

Intermediate - Arts

Bihar School Examination Board Patna
Barh, India
04-2009

Matriculation - All

Bihar School Examination Board Patna
Barh, India
04-2006

Skills

Worked on various Telecom Software like CRM, U-Vision, BSCS and Comverse ERP

ADCA Course Of Computer

Team leadership

Customer relations

Administrative skills

Problem resolution

Executive support

Workflow planning

Team building

Operations management

Quality management

Inventory control

Supply chain management

Growth planning

Strategic planning

Service quality improvement

Interests

Listening Music, Playing Cricket, Internet surfing

DECLARATION:-

I hereby declare that the above written particulars are true to the best of my knowledge and belief. Date :.........................                                                                               Place : Patna             (Nitish Kumar) Signature

Timeline

Excutive Of Loss and Prevention Team

Instakart Services Pvt. Ltd.
09.2022 - Current

As A Service Incharge

Ambey Enterprises (Authorised Service Provider Of V Guard Ltd.)
02.2017 - 08.2022

As A Supervisor

Karvy Data Management Service
05.2013 - 01.2017

Senior CCE & Floor Supporter

Call2Connect B.P.O Service
02.2011 - 03.2013

Customer Care Executive

Aegis BPO Ltd.
01.2010 - 01.2011

Master of Arts - Political Science

PATLIPUTRA UNIVERSITY, PATNA
05.2001 -

Bachelor of Arts - Political Science

Magadh University, Bodh Gaya

Intermediate - Arts

Bihar School Examination Board Patna

Matriculation - All

Bihar School Examination Board Patna
Nitish Kumar