NITISH LUTHRA
Kalka
Summary
To pursue a career with global vision in hospitality sector, where creativity is encouraged and opportunities are offered to learn and to develop both professional and personal life.
As a Graduate in Hotel Management and after obtaining the relevant experience in hospitality industry, I am now ready to take new responsibilities. I enjoy working in team and help others progress, at the same time I work well independently. As a highly motivated and driven individual I strive on taking up challenges.
Overview
13
13
years of professional experience
Work History
Restaurant Supervisor
Royal Caribbean International
Miami
02.2022 - Current
- Assigned duties and shifts to restaurant staff according to workload requirements, and planned work schedules for restaurant personnel, ensuring adequate coverage at all times.
- Ensured the team strives to provide our guests with an exceptional dining experience by training staff, inspecting cleanliness, and ensuring the best service practices are in place at all times.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty, and maximizing repeat business.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Ensured compliance with health and safety regulations at all times, kept operations in compliance with food safety regulations, and observed food safety and sanitation protocols to reduce germ spread.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Delegated work to staff, setting priorities and goals, and trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Resolved customer complaints regarding food quality or service issues promptly and courteously, and communicated effectively with wait staff regarding patrons' food allergies and dietary restrictions.
Waiter
Royal Caribbean International
Miami
08.2016 - Current
Food and Beverage Server
TAJ PALACE HOTEL
New Delhi
09.2013 - 09.2015
Industrial Trainee
HOTEL MOUNTVIEW
Chandigarh
12.2011 - 04.2012
Education
Bachelor of Science - Hospitality And Hotel Administration
IHM KUFRI
Shimla, India07-2013
Senior Secondary -
PSEB Board
01-2009
DELF A1 level - French language
ALLIANCE FRAINCAISE
01-2009
Higher Secondary -
CBSE Board
01-2007
Skills
- Food services management
- Menu development
- Quality assurance
- Customer service
- Friendly
- Passionate
- Committed
- Hardworking
- Service-oriented leadership
- Result-oriented
- Waste reduction
- Task delegation
- Staff supervision
- Guest relations
- Problem resolution
- Team management
- Intermediate computer knowledge
- Punctual
- Dedicated
Languages
- English
- Hindi
- Punjabi
- French
Hobbies and Interests
- Cooking
- Traveling to new places
- Making new friends
- Listening to music
Personal Information
- Date of Birth: May 2, 1991
- Nationality: Indian
- Marital Status: Married
Personality Traits
- Hardworking and the ability to work under pressure
- Highly motivated, and ambitious
- Believe in ethics and respect for every individual's opinion
- Believe in a long-term relationship
- Good learner
Languages
Hindi
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
Punjabi
Upper Intermediate (B2)
B2
DECLARATION
I hereby affirm that the above-mentioned facts are true to the best of my knowledge, and I shall be responsible for any discrepancies found
NITISH LUTHRA
Timeline
Restaurant Supervisor
Royal Caribbean International
02.2022 - Current
Waiter
Royal Caribbean International
08.2016 - Current
Food and Beverage Server
TAJ PALACE HOTEL
09.2013 - 09.2015
Industrial Trainee
HOTEL MOUNTVIEW
12.2011 - 04.2012
Bachelor of Science - Hospitality And Hotel Administration
IHM KUFRI
Senior Secondary -
PSEB Board
DELF A1 level - French language
ALLIANCE FRAINCAISE
Higher Secondary -
CBSE Board
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