Nitish Mahajan

Building last Mile ecosystem by introducing new business models, variable last Mile delivery channels and Innovative operations models to optimise Cost and Efficiency.

Responsible for maintaining and delivering customer centric and reliability metrics for AOR

Responsible for delivering and maintaining CPS across AOR.

Responsible for leading and maintaining P&L for assigned territory.

Responsible for handling and leading 3PL operations partners for assigned territory.

Looking after Pin-code level expansion and reach for assigned territory.

Ensuring process adherence and empowered team members at all levels to ensure defects were kept at minimum with soaring delivery volumes.

• Leading multiple Last Mile Delivery Channels ( I.H.S, DSP and Extended Delivery service partner) for Assigned territory.
• Account Identifications (I.H.S Stores) & their time bound acquisition their Induction and onboarding for assigned territory.
• Managing and driving both growth and Operations of the channel partners/stores for assigned territory.
• Leading Last Mile DSP and Extended delivery service partners hubs by building and Managing multi layer team for daily Operations, Process adherence, Compliance and standardization as per organization policies for better customer experience.
• Directly involved with multiple teams like training, Safety and Loss Prevention, Middle Mile, Line haul, Payments, Compliance and different other teams to handle any contingency and building a road map to execute new process and projects at ground.
• Driving improvement projects on bottleneck issues, doing regular Kaizen for making day to day activities more streamline and productive for assigned territory.

Projects and Achievements:

1.) Have been key member for initial face Last Mile Hubs and Pin code expansion team in Tier 4 Cities from 2018 to 2019 in Punjab and Jammu Region.

2.) Leading Network Loss Scorecard for Punjab, and J&K territory Extended delivery service Partners and successfully took territory from average score 8.5 In Week 6 to average score 9.5 in week 11 (2021).

3.) Successfully Established a Mechanism and Implemented the same at ground to Reduce MDR(Material Different Received) reject Loss for Manager Patch. Achieved 80% Dip in loss within 6 Months (Jan'20 to July'20).

4.) Developed IHS channel Post Lock Down as per Organization Compliance policy from 35 Stores to 105 Store in spam of 5 Months (July'20 to Oct'20) for Ludhiana City to handle festival Peak.

• Worked with Transcription & Annotation team on data driven projects.
• Worked with development team on new conventions for IN language projects.
• Understanding the TOT commands, Analysis for transcribing commands, expanding the data base on product requirement, working on data base queries.
• Formed a Quality team to access the challenges effecting the device's efficiency resulting in the response rate of device.

Project: Worked with lexicon team to build conventions and spelling guide for Hindi and Punjabi language which further enhanced Alexa response to these languages.

• Worked with Business Excellence team for successfully implementation of Six Sigma projects and execution of KAIZEN events.
• Responsible for initiation and closer of Kaizen event with desired results within timeline.
• Preparing Training calendar on QCC, Kaizen and Six Sigma Events for Different departments as per their requirements.
• Worked with process excellence team on painful area to achieve desired productivity and quality within timeline.

Projects & Kaizen Events Executed:

1.) Right version selection in Tata Tiago & Tigor assembly in TCF (Trim Chassis & Final Line ) Shop.

2.) Rework Elimination for trunk lid tape in Tata tigor at Paint shop.

3.) FIFO Implementation for assembled and tested IC engines from power train shop to TCF shop.