Nitish Mahajan

• Heading last-mile operations, strategy, expansion and P&L while processing 2.5 lacks shipments per day in BAU from 380 Hubs, catering 1200+ pin codes across five states of North Indian.
• Build and strengthen the last-mile ecosystem by introducing and launching multiple delivery channels (IHS, LMA, and DSP models) to ensure a continuous supply flow within the assigned AOR.
• Lead and support a team of 25+ Managers including SHs and SZMs fostering accountability and performance excellence.
• Improve operational efficiency by identifying workflow bottlenecks and implementing targeted solutions.
• Maintain and develop strong relationships with key partners, suppliers, and vendors, resulting in enhanced collaboration and cost savings.
• Reduce overhead expenses through strategic budget management, vendor negotiations, and cost-saving initiatives.
• Cultivate a culture of continuous improvement by encouraging feedback from staff at all organizational levels.
• Empower team members by delegating responsibilities effectively, while providing guidance and support when needed.
• Ensure 95%+ serviceability at the pin code level by building and maintaining a resilient last-mile ecosystem.

• Led and scaled the last mile Operations by introducing new business models, variable last mile delivery channels, and innovative operations models to optimize cost and efficiency.
• Responsible for leading and maintaining P&L for the assigned territory.
• Responsible for handling and leading 3PL operations partners for the assigned territory.
• Lead pin-code level expansion and reach for the assigned territory.
• Ensured process adherence and empowered team members at all levels to ensure that defects were kept to a minimum, with soaring delivery volumes.
• Recruited, interviewed, and hired employees, and implemented a mentoring program to promote positive feedback and engagement.
• Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

• Leading multiple Last Mile Delivery Channels (I.H.S, DSP and Extended Delivery service partner) for Assigned territory.
• Account Identifications (I.H.S Stores) & their time bound acquisition their Induction and onboarding for assigned territory.
• Managing and driving both growth and Operations for channel partners/stores for assigned territory.
• Leading Last Mile DSP and Extended delivery service partners hubs by building and managing multi-layer team for daily Operations, Process adherence, Compliance and standardization as per organization policies for better customer experience.
• Directly involved with multiple teams like training, Safety and Loss Prevention, Middle Mile, Line haul, Payments, Compliance and different other teams to handle any contingency and building a road map to execute new process and projects at ground.
• Driving improvement projects on bottleneck issues, doing regular Kaizen for making day to day activities more streamline and productive for assigned territory.

Projects and Achievements:

1.) Have been key member for initial face Last Mile Hubs and Pin code expansion team in Tier 4 Cities from 2018 to 2019 in Punjab and Jammu Region.

2.) Leading Network Loss Scorecard for Punjab, and J&K territory Extended delivery service Partners and successfully took territory from average score 8.5 In Week 6 to average score 9.5 in week 11 (2021).

3.) Successfully Established a Mechanism and Implemented the same at ground to Reduce MDR (Material Different Received) reject Loss for Manager Patch. Achieved 80% Dip in loss within 6 Months (Jan'20 to July'20).

4.) Developed IHS channel Post Lock Down as per Organization Compliance policy from 35 Stores to 105 Store in spam of 5 Months (July'20 to Oct'20) for Ludhiana City to handle festival Peak.

• Supported data-driven decision making by providing accurate and timely reports to management.
• Enabled better-informed decision-making across departments by designing tailored reports highlighting key metrics specific to each function.
• Developed automated processes for routine tasks, reducing manual efforts and increasing productivity levels.
• Streamlined data collection processes for improved efficiency and reduced errors.

Project: Worked with lexicon team to build conventions and spelling guide for Hindi and Punjabi language which further enhanced Alexa response to these languages.

• Worked with Business Excellence team for successfully implementation of Six Sigma projects and execution of KAIZEN events.
• Responsible for initiation and closer of Kaizen event with desired results within timeline.
• Preparing Training calendar on QCC, Kaizen and Six Sigma Events for Different departments as per their requirements.
• Worked with process excellence team on painful area to achieve desired productivity and quality within timeline.

Projects & Kaizen Events Executed:

1.) Right version selection in Tata Tiago & Tigor assembly in TCF (Trim Chassis & Final Line ) Shop.

2.) Rework Elimination for trunk lid tape in Tata tigor at Paint shop.

3.) FIFO Implementation for assembled and tested IC engines from power train shop to TCF shop.