Nitish Nair
Pune
Summary
Experienced Operations Leader with 13 years in the BFSI sector, including 8 years in banking and financial services. Led operational projects exceeding $15M and managed large-scale operations with 250 FTEs. Implemented Data Governance principles to optimize efficiency and standardize workflows across departments. Demonstrated strategic planning and team leadership skills to enhance performance and drive organizational value.
Overview
14
14
years of professional experience
Work History
Senior Project Manager
SG Analytics Pvt Ltd
Pune
04.2024 - Current
- Spearheaded Entity Resolution and Fintech programs for leading U.S. banks and alternative investment clients, boosting efficiency and aligning service delivery.
- Directed stakeholder strategies and enhanced cross-team collaboration to successfully deliver a critical enterprise product.
- Managed KYC operational planning and execution for the BFSI Entity Resolution process.
- Led Operations for a BFSI vertical process with 100+ FTEs, generating over $15M in annual revenue.
- Implemented a Power BI Dashboard providing detailed insights on key performance metrics for team members.
- Developed and conducted training sessions for Associate Project Managers and Project Managers focused on operational efficiency, data interpretation, and root cause analysis (RCA).
Group Manager - Operations
WNS Global Services Pvt Ltd
Nashik
10.2018 - 04.2024
- Managed a team of over 250 Full-Time Equivalents (FTEs) in KYC Fraud Data Operations, optimizing workflows across three locations: Indore, Nashik, and Visakhapatnam.
- Led process improvement initiatives and proactively identified root causes for non-attainment of Service Level Agreements (SLAs), implementing effective solutions to consistently meet contractual obligations.
- Supervised 2 deputy managers and 8 assistant managers, fostering collaboration that improved team efficiency and morale.
- Delivered executive reports to management, highlighting insights into team performance that informed strategic decision-making.
- Conducted quarterly, monthly, and weekly business reviews with clients, ensuring service delivery met expectations and reinforcing trust-based relationships.
SME - Data & Research Analytics
Selling Simplified India Pvt. Ltd.
Pune
04.2016 - 03.2018
- Conducted business requirement gathering sessions with stakeholders in B2B demand generation process, collecting critical data and insights for research analytics to inform strategic decisions.
- Aligned daily operations with client key performance indicators (KPIs), quality standards, and compliance measures, fostering consistent client satisfaction and trust.
- Managed team of 10 members, monitoring performance and resolving functional queries to sustain productivity and enhance team morale.
Senior Data Analyst
Yardi Software Pvt. Ltd.
Pune
12.2014 - 02.2016
- Managed team of 28 Data Analysts, improving performance quality and driving productivity across the organization.
- Implemented a comprehensive dashboard for internal stakeholders, facilitating real-time monitoring of process performance on a centralized platform, thereby improving visibility and responsiveness.
- Collaborated with cross-functional teams to identify improvement opportunities and streamline processes, enhancing operational efficiency.
- Conducted extensive data collection on Self Storage industry across the United States, providing insights that informed strategic decision-making.
Research Analyst
WNS Global Services Pvt Ltd
Nashik
10.2012 - 03.2014
- Identified global entities during the KYC process involved in high-risk activities such as terrorism, money laundering, and bribery, effectively mitigating potential threats to clients.
- Identified Politically Exposed Persons (PEP) and their affiliations, notifying clients to enhance compliance and address risk management.
- Verified backgrounds of individuals for Know Your Customer (KYC) checks to evaluate risk relevance and assist clients in decision-making.
Education
Bachelor of Science - Statistics
RYK College
NashikSkills
- KYC resolution
- Operational planning
- KPI tracking
- Operational efficiency
- Regulatory compliance
- Large operations
- Strategic strategy
- Root cause analysis
- Stakeholder engagement
- Cross-team collaboration
- Team leadership
Accomplishments
- Delivered the Entity Resolution product for a major U.S. custodian bank, reducing manual efforts by 17% and accelerating new subscriptions by 85%.
- Promoted to Senior Project Manager at SG Analytics and awarded the 'Excellent Award' for successfully streamlining the KYC Banking pilot process within one year, significantly improving project delivery times and enhancing client satisfaction.
- Progressed rapidly from Assistant Manager to Group Manager (LOB Head) at WNS within 4 years, demonstrating strong leadership and commitment to operational excellence.
- Earned quarterly awards over a 5-year tenure at WNS, reflecting consistent high performance and dedication to organizational goals.
Accomplishments - Awards
- Excellent Award, SG Analytics, 2024
- Best Performer Award, WNS Global Services, 2012
Timeline
Senior Project Manager
SG Analytics Pvt Ltd
04.2024 - Current
Group Manager - Operations
WNS Global Services Pvt Ltd
10.2018 - 04.2024
SME - Data & Research Analytics
Selling Simplified India Pvt. Ltd.
04.2016 - 03.2018
Senior Data Analyst
Yardi Software Pvt. Ltd.
12.2014 - 02.2016
Research Analyst
WNS Global Services Pvt Ltd
10.2012 - 03.2014
Bachelor of Science - Statistics
RYK College