Nitish Pandey
Mumbai
Summary
I am Nitish Pandey holding a Bachelor's Degree in Commerce. Having a rich experience of 8+ years with renowned MNC's. Results-driven brand management and logistics coordination professional. Proactive problem-solver with expertise in vendor order coordination. Seeking to contribute to operational efficiency and skilled in backend support and complaint resolution.
Committed to continuous learning and professional development to drive personal and organizational growth. A dynamic team player with a passion for achieving exceptional results.
Overview
10
10
years of professional experience
Work History
Senior Executive - Brand Management
Nykaa Fashion Ltd.
10.2022 - Current
- Extract order data from e-retail platforms to create detailed reports for further action and analysis.
- Coordinate with vendors based on generated reports to ensure timely dispatch of orders.
- Educate vendors on the usage of the Vinsupplier tool for efficient order dispatch processes.
- Collaborate with logistics teams to facilitate order pick-up from vendor warehouses and ensure delivery within established timelines.
- Resolve vendor queries related to order processing using the Zoho platform.
- Investigate and manage rejected orders, working closely with vendors to determine reasons and implement corrective actions.
- Allocate orders from parent code to child code according to inventory availability, optimizing stock management.
Process Trainer
Nykaa Ltd.
06.2020 - 09.2022
- Conducted training sessions for outsourced partners on new updates, tools, and processes.
- Conducted training sessions for outsourced partners on new updates, tools, and processes.
- Provided subject matter expertise on all company offerings.
- Designed customized training plans based on individual employee needs, promoting tailored skill development.
- Created unique materials to support training programs.
- Conducted thorough assessments of trainee progress, ensuring timely feedback for performance improvement.
- Ensured alignment between training objectives and company goals, resulting in better overall business outcomes.
Senior Executive - Customer Service
Nykaa Ltd.
06.2018 - 08.2020
- Responding to customer e-mails referring their orders which include placing and delivery status tracking of the orders.
- Provided backend support by addressing complaints regarding Replacement, Refund, Missing, Damaged and Defective products.
- Prepared data analytic review report of the whole procedure. Justify and Approve / Reject the Refunds and Replacement of the orders.
Senior Consultant
Sutherland Global Services
09.2016 - 03.2018
- Resolved technical issues related to TV, internet, and phone services for customers in the United States. Utilized strong problem-solving skills to troubleshoot technical problems and provide step-by-step guidance to customers.
- Assisted customers in setting up new connections for TV, internet, and phone services.
- Handled billing inquiries and provided effective solutions to ensure customer satisfaction.
- Maintained accurate records of customer interactions, including issue resolution and service requests. - Collaborated with technical teams to escalate complex issues and ensure prompt resolution.
Information Retrieval Officer
JUSTDIAL LTD
05.2014 - 09.2016
- Handling customer inquiries via phone, email, and chat promptly and accurately by utilizing internal databases
- Assisting customers in navigating Justdial's website and mobile application, guiding them in finding the information they were seeking.
- Scheduled appointments for business enrollment, coordinating between users and relevant departments to ensure a smooth process.
Education
B.Com - Marketing
Tilak Maharashtra Vidyapeeth
2019
HSC - Science
Ramniranjan Jhunjhunwala College
2011
SSC -
N.E.S HIGH SCHOOL
2009
Skills
- Department Coordination
- Process Training
- Zendesk, Exotel, Kapture, E-Retail, Zoho, VinSupplier, Elison
- MS Office
Timeline
Senior Executive - Brand Management
Nykaa Fashion Ltd.
10.2022 - Current
Process Trainer
Nykaa Ltd.
06.2020 - 09.2022
Senior Executive - Customer Service
Nykaa Ltd.
06.2018 - 08.2020
Senior Consultant
Sutherland Global Services
09.2016 - 03.2018
Information Retrieval Officer
JUSTDIAL LTD
05.2014 - 09.2016
B.Com - Marketing
Tilak Maharashtra Vidyapeeth
HSC - Science
Ramniranjan Jhunjhunwala College
SSC -
N.E.S HIGH SCHOOL
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