Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Strength
Career Growth
Timeline
Generic
Nitish Rai

Nitish Rai

Bhatpara

Summary

Telecom IT Specialist with 10+ years of experience in billing systems, agile delivery, and cross-functional leadership. Proven success in managing large-scale upgrades, customer-facing roles, and mentoring global teams. Recognized for innovation, accuracy, and stakeholder trust across APAC.

Overview

10
10
years of professional experience

Work History

Scrum Master/Team Lead

Amdocs
Manila
01.2024 - Current
  • Singtel R1/TC24 PMX Upgrade: Account: Singtel (Singtel, Singapore). Currently, I am working on the Singtel account for the PMX upgrade, which is a secure cloud journey that Singtel wanted to undertake. It is a challenging and unique project in its own right, and I am working again with the teams in India and Manila simultaneously while supporting production as well. It went into production in July and was appreciated by the customer onsite for my development and support work.

Scrum Master/Team Lead

Amdocs
Manila
05.2022 - 12.2023
  • Telkomsel R1 PMX Upgrade: Account: TKS (Telkomsel, Indonesia). This was the first time such a big customer base was moved to the new product R1/CES TC upgrade, and it was one of the biggest and toughest experiences(174 Million Subscribers migration), but it went smoothly with all the learnings and hard work. I was working as an RLC and TC expert in this account, guiding the India and Manila teams together, considering both time zones, as well as customer handling from Indonesia, which was challenging but a learning experience. I was awarded in the Townhall for my work and was recognized and trusted by customers as well.

Team Lead

Amdocs
Pune, Maharashtra
08.2021 - 04.2022
  • True CES21 Upgrade: Account: True Corp. Build the process of conversion from 7.5 to CatalogOne and completed it with the successful build of RLC code within a month, for which the account was given 4 months’ time, and imported the same data into CatalogOne as well. Working on the guidance of freshers with telecom business knowledge, and the new product knowledge training.

Team Lead

Amdocs
Pune, Maharashtra
12.2020 - 08.2021
  • Telkomsel IoT Project: Account: TKS (Telkomsel, Indonesia) helped in building the complex and unique solutions needed for the Telkomsel IoT project from the Event Processing side and assisted them in the implementation of the same to keep the scoping and development in sync and make this transformation project faster and smoother from a delivery point of view. Did the work of the PO as well in this and managed the JIRA tasks end to end, from feature creation to the feature acceptance phase, by taking demos.

Advanced Software Developer

Amdocs
Pune, Maharashtra
04.2020 - 12.2020
  • C1 D1 Project: Account: OSP (Orange Spain). Working on the new product with new technologies, learning them very fast, and transferring the knowledge to the whole team about CatalogOne. Currently, I am doing development and some solution closure regarding a few requirements, as per need. It’s challenging because of the new architecture, but still, we are managing to deliver on time by properly managing the balance between learning and implementing. Guided a team of seven people to learn the new product, as well as clarified the understanding of the difference between the legacy and new product versions.

Advanced Software Developer

Amdocs
Pune, Maharashtra
09.2019 - 03.2020
  • Amdocs Catalog One (with the Product team): Worked in the Core team to learn and develop solutions in the One Implementation project based on the new product Catalog One, and shared the knowledge with the whole CC via multiple sessions.

Advanced Software Developer

Amdocs
Pune, Maharashtra
03.2018 - 09.2019
  • Amdocs Billing 10.1: Account: TKS (Telkomsel, Indonesia). Currently working on the Telkomsel TC upgrade, developing CRs, and supporting UAT testing. I went onsite within one month of joining the project because of my quick understanding of the project, had a very good customer experience, and worked under a lot of pressure during UAT closure. Completed U2U/B2B of the project for 40 million records, with 99.96% accuracy. Worked in an extended U2U scope closure, also with the client onsite.

Software Developer

Amdocs
Pune, Maharashtra
11.2015 - 03.2018
  • Amdocs Billing 9.2: Account: KT (Korea Telecom, South Korea) is deploying rating logic for Korea Telecom in the billing domain for KT services (calling services, SMS, content, IPTV CDRs, and data services) with a customer base of around 30 million subscribers. I have completed the U2U/B2B of the project on such huge data with 99.99998% accuracy. I worked as an RLC Developer and also helped the testing team for three months during crucial periods on-site. I had multiple onsite experiences and spent almost nine months in South Korea, which was a great experience as a fresher dealing with customer meetings and their queries alone. The best part was that I was onsite during the production (GO-LIVE) of both phases of the project and handled the pressure very well. I was appreciated by the client for my work and communication skills as a young fresher.

Associate Software Engineer

Amdocs
Pune, Maharashtra
07.2015 - 11.2015
  • Amdocs Rater and Billing 7.5: Account: True (Thailand) worked in the A&F application for the billing system of True Thailand, with a huge subscriber base, and transforming their legacy system. I worked on the RBMS tool, where I implemented the logic of pre-rating using C code, and did shell scripting for the validation of CDRs.

Education

Under Graduation - Computer Science and Engineering

National Institute of Technology
Durgapur
05-2015

High School -

Hazinagar Adarsh Hindi Vidyalaya
Kolkata, India
03.2010

School -

Navjyoti Vidyapeeth
Kolkata, India
04.2001 -

Skills

  • Python (Scripting), Hadoop, Liquibase/PostgreSQL, Kafka, Azure, AWS, Kubernetes, Amdocs Billing, Online Charging/Rating, Sy/Gy and Diameter protocol, C, C, Java, Shell Scripting, MySQL, SQL

  • JIRA Tool, HP ALM QC, AQP, SOAP, RLC, MEC, RBMS, Diameter Tool, MS Office, MS Excel

  • Microsoft Windows XP/7/8/10/11, Ubuntu

Project management

Software development lifecycle

Customer interaction

Team collaboration

Coaching and mentoring

Interests

Writing, Cooking, Collecting unique coins

Accomplishments

  • Relocated to Philippines for 3 years 2022-2025 and build a local team in Manila who are handling multiple APAC projects standalone in their respective application area.
  • Automation of processes for finding Rejects/Errors on running system from logs which can cause customer VOC’s/complaints, made Unix shell script, to find out errors in system which can detect errors/rejects from logs and gives the statistics of distinct errors count wise.
  • Automated tool for running events and comparing their rating accuracy, modified the tool called Auror for running the Online events on two different codebases and comparing their rating accuracy.
  • Recognized in Townhall with bonus three times in past 4 years for my work and customer handling.
  • Got the quarterly Global Delivery award twice in 2021 for my contribution in creating the learning path in Delivery and for my contribution in Dev and Scoping work in IOT project of Telkomsel as well as build the procedure for Upgrade projects from 7.5 to CES21 from scratch

Strength

  • Highly professional
  • Handling pressure
  • Leadership Quality
  • Onsite-Offsite Coordination
  • Ability to Motivate People
  • Quick learner

Career Growth

  • Associate Software Engineer (July 2015 – April 2017)
  • Software Developer (May 2017 – Aug 2018)
  • Advanced Software Developer (Sep 2018 – April 2021)
  • Software Engineering Team Lead/Scrum Master (May 2021 – Till now)

Timeline

Scrum Master/Team Lead

Amdocs
01.2024 - Current

Scrum Master/Team Lead

Amdocs
05.2022 - 12.2023

Team Lead

Amdocs
08.2021 - 04.2022

Team Lead

Amdocs
12.2020 - 08.2021

Advanced Software Developer

Amdocs
04.2020 - 12.2020

Advanced Software Developer

Amdocs
09.2019 - 03.2020

Advanced Software Developer

Amdocs
03.2018 - 09.2019

Software Developer

Amdocs
11.2015 - 03.2018

Associate Software Engineer

Amdocs
07.2015 - 11.2015

School -

Navjyoti Vidyapeeth
04.2001 -

High School -

Hazinagar Adarsh Hindi Vidyalaya

Under Graduation - Computer Science and Engineering

National Institute of Technology

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Nitish Rai