Nitish Ranjan
Banglore
Summary
Proficient in CRM Software and Sales Optimization
In my work at BGD Tech Pvt Ltd, I have consistently performed well with implementing CRM software, managing client relationships, and selling software. Not only do I assist customers recently acquired by the company with a quick switch-over and stick for long-term loyalty with original onboarding techniques I also help sales teams improve their scores with creative cross-sell through crosscutting! On top of my Data understanding this holistic view connects the dots between customer requirements and software features for end users to
Overview
4
4
years of professional experience
Work History
Business Development Specialist
BGD Tech Pvt Ltd
Banglore
06.2023 - Current
- Worked closely with sales team members to ensure successful transition from sale to implementation.
- Resolved escalated customer issues in a professional manner.
- Assisted with onboarding new customers and guided them through the product setup process.
- Developed and maintained positive relationships with customers through effective communication.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Utilized problem solving skills to address customer issues quickly and efficiently.
- Responded promptly to customer inquiries via phone, email or chat.
Lead Inside Sales Representative
Skill Vertex
Banglore
03.2021 - 05.2023
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Cross-sold additional products or services based on customer needs.
- Maintained detailed records of customer interactions, orders and account status updates.
- Contributed ideas for improving internal processes related to sales operations.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
Education
Bachelor of Technology - Computer Science
Lovely Professional University
Jalandhar, Punjab08-2021
Skills
- CRM software expertise
- Customer onboarding
- Client relationship-building
- Upselling strategies
- Cross-functional coordination
- Feedback collection
- Complaint resolution
- Multi-task management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Business Development Specialist
BGD Tech Pvt Ltd
06.2023 - Current
Lead Inside Sales Representative
Skill Vertex
03.2021 - 05.2023
Bachelor of Technology - Computer Science
Lovely Professional University
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