Nitish Shetty
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sr. Executive - Customer Management
Capita India Private Limited
11.2021 - Current
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Pension Administrator (Associate)
JLT
07.2019 - 06.2020
- Increased customer satisfaction by resolving pension related issues.
- Calculating pension of various scheme
- Maintaining cash back & cash flow
- Providing new scheme details to clients every month
- Resolving general quires of clients with the help of actuaries
TR Production Assistant
Cargo Service Center
01.2019 - 06.2019
- Maintaining airway bills & cargo documents
- Analyzing the documents with the help of CARR, BAG & TDG operations
- Preparing gate pass for various cargo release
- Maintaining documents of international/ Domestics Airlines- Emirates, Qatar, Lufthansa, Singapore Airlines, Indigo, Air India, Spice-jet, Jet Airways
- Inventory maintain of Parma and perishable goods
Education
PGDM - Operations Management
S.P Mandali's We School Welingkar Education
Mumbai05.2023
Bachelor's of Management Studies - Marketing
Bunts Sangha S M Shetty Educational Institution
Mumbai04.2018
Skills
- PeopleSoft Customer Relationship Management (CRM)
- Customer Interaction Management
- Communication
- Relationship development
- Active Listening
Timeline
Sr. Executive - Customer Management
Capita India Private Limited
11.2021 - Current
Pension Administrator (Associate)
JLT
07.2019 - 06.2020
TR Production Assistant
Cargo Service Center
01.2019 - 06.2019
PGDM - Operations Management
S.P Mandali's We School Welingkar Education
Bachelor's of Management Studies - Marketing
Bunts Sangha S M Shetty Educational Institution
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