Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nitish Shetty

Mumbai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Sr. Executive - Customer Management

Capita India Private Limited
11.2021 - Current


  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Pension Administrator (Associate)

JLT
07.2019 - 06.2020
  • Increased customer satisfaction by resolving pension related issues.
  • Calculating pension of various scheme
  • Maintaining cash back & cash flow
  • Providing new scheme details to clients every month
  • Resolving general quires of clients with the help of actuaries

TR Production Assistant

Cargo Service Center
01.2019 - 06.2019
  • Maintaining airway bills & cargo documents
  • Analyzing the documents with the help of CARR, BAG & TDG operations
  • Preparing gate pass for various cargo release
  • Maintaining documents of international/ Domestics Airlines- Emirates, Qatar, Lufthansa, Singapore Airlines, Indigo, Air India, Spice-jet, Jet Airways
  • Inventory maintain of Parma and perishable goods

Education

PGDM - Operations Management

S.P Mandali's We School Welingkar Education
Mumbai
05.2023

Bachelor's of Management Studies - Marketing

Bunts Sangha S M Shetty Educational Institution
Mumbai
04.2018

Skills

  • PeopleSoft Customer Relationship Management (CRM)
  • Customer Interaction Management
  • Communication
  • Relationship development
  • Active Listening

Timeline

Sr. Executive - Customer Management

Capita India Private Limited
11.2021 - Current

Pension Administrator (Associate)

JLT
07.2019 - 06.2020

TR Production Assistant

Cargo Service Center
01.2019 - 06.2019

PGDM - Operations Management

S.P Mandali's We School Welingkar Education

Bachelor's of Management Studies - Marketing

Bunts Sangha S M Shetty Educational Institution

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Nitish Shetty