Nitish Singh
Customer Success Manager I Enterprise Sales I
Delhi
Summary
🚀 Empowering Teams to Turn Ideas into Achievements : I am an aspiring, passionate, and ambitious leader with a wealth of knowledge and experience in Digital Sales and a result oriented and highly experienced sales manager more than 7 years of experience in managing the Strategic Enterprises, with an year–on year success in achieving revenue and business growth objective.
🌱 Prioritizing Growth: Fostering Learinings, Delivering Excellence
I motivate myself by a desire to work with organizations that recognize talent as their most significant asset, fostering its growth and prioritizing tangible outputs. As a business manager, I prioritize organizing chaos, solving problems and taking up new challenges.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Success Account Manager
Adobe Systems India Pvt ltd
Noida
12.2021 - Current
- 🔥 Leading with Excellence - Keeping strong relationships with existing client business heads with a focus on addressing business needs.
- 👨💼 Account Management and Upselling Enterprise Solutions with end to end enterprise support including onboarding and transition of user.
- 🌟 Customer-Centric Leadership: Operational lead flawlessly executing Adobes Critical Response, prioritizing exceptional customer experiences with urgency.
- 🤝 Reassuring Customers: Escalation point, providing direct reassurance and support during critical incidents and catering the entire product line, I am responsible for generating business from the existing mid market accounts.
- 🌍 Global Operations: Member of Customer Success Group developing the understanding of Adobe's Digital Media line of products and collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Creative Cloud, Acrobat, etc.
- ⚡Thriving Under Pressure: Thriving in fast-paced, high-pressure environments, delivering results with composure.
Corporate Sales Manager -Digital Experience
The Indian Express
Noida
06.2019 - 12.2021
- 🤝Responsible Corporate alliances for readership expansion for The Indian Express Group.
Responsible for digital onboarding taking care of the post sale services including customer on boarding, contract management, renewals etc. - 🔝Responsible for leading meetings with top level management (CEO’s, CMO’s, CXO, CHRO’s, Head of Communications) of the corporate and convincing them to digitally enroll for the campaign targetting only fortune 500 companies like Google, PWC, Tech Manhindra, Discovery Channel, Schnieder Electric, GE Power etc.
- 📈Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- 😌Responsible for customer satisfaction and work with counterpart on the delivery side and proactively assess, clarify and validate customer needs on an ongoing basis.
Customer Success Manager - Document Cloud
EisenVault
Delhi
05.2017 - 05.2019
- 💹Adding value for the organizations to adapt and Document Cloud solution to manage their document workflow effectively.
- 🤳Helping the organizations to go paperless and convincing the IT heads to showcase a relatable use case and business justification on the EisenVault document management solution.
- 🧑💻️Helped with On-premises installations of document management process and handling the Pre-Sales services including requirement gathering and Customer qualification via a systematic analysis of customer business.
- 📺Product demonstration to Finance department of Fortune 1000 companies (CXO, VP, Director Level audience) and develop a detailed Cost Benefit ROI/ Business Case model.
- ♻️Effectively working on renewals and avoid customer churns.
Inside Sales Executive
Tringapps Research Labs
Noida
06.2016 - 01.2017
- 🔍Sourcing new sales opportunities through various platforms like Crunchbase, LinkedIn, Techcrunch etc. and figuring out the right point of contact by researching profiles on LinkedIn and contacting them via different media such as calls, mails and social media messaging.
- 💡Interacting with businesses to understand their requirements and share information accordingly and frequent follow up with the pipeline prospects to resolve their queries and drive sales.
- 💾Recommending solutions proactively required by customers to enhance client satisfaction and stimulate software as well as services revenue.
- 🧾Routing qualified opportunities to the appropriate sales executives for further development and closure.
Education
MBA - Marketing Management And Research
Bharati Vidyapeeth University, Pune
Pune 06.2014 - 06.2016
BBA - Business Adminstration
IMS, Noida
Noida 06.2011 - 06.2014
Skills
Key Account Management
undefinedRecent Rewards & Recognitions
- Being amongst top 5 Sales Rep at Adobe
- Achieving more than 120% quarter on quarter helped me to get recognized among a team of talented people.
- Awarded as Adobe's Corporate Fast Track Award.
- Spot Bonus Awards
- Star Performer
Timeline
Customer Success Account Manager
Adobe Systems India Pvt ltd
12.2021 - Current
Corporate Sales Manager -Digital Experience
The Indian Express
06.2019 - 12.2021
Customer Success Manager - Document Cloud
EisenVault
05.2017 - 05.2019
Inside Sales Executive
Tringapps Research Labs
06.2016 - 01.2017
MBA - Marketing Management And Research
Bharati Vidyapeeth University, Pune
06.2014 - 06.2016
BBA - Business Adminstration
IMS, Noida
06.2011 - 06.2014
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