Nitish Upadhyay

Relationship Management:

B2B - Germany - France - Malta

Role and responsibility- Communicated effectively with team members and Agent to deliver updates on University application deadline offer update and Fees Deposit milestones and deadlines.

- Developed product documentation PPT For Training to agent and communicate upcoming features and new update to internal teams - BDM -RM -Counselor

Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.

Partnership Development: Cultivate and maintain relationships with international partner institutions University and agent Stakeholder Communication: Communicate effectively with students, faculty, parents, and other stakeholders to address inquiries, concerns, and updates related to study abroad programs.

Compliance and Administration:

Policy Adherence: Ensure compliance with institutional policies, academic standards, accreditation requirements, and legal regulations governing study abroad programs.

Documentation and Reporting: Maintain accurate records and program list and infrmation documentation, and reporting related to program activities, student participation, finances, and outcomes.

Leadership and Team Management:

Supervision: Supervise program coordinators, advisors, or support staff involved in various aspects of study abroad program administration.

Team Collaboration: Foster a collaborative and supportive team environment to achieve program goals and provide excellent service to students and stakeholders.

Professional Networking: Stay informed about trends, best practices, and innovations in the field of international education through professional associations, conferences, and networking opportunities.

VISA - Taking update fro the visa Team on daily basis regarding the update

Achievement - 237Fees Deposit and 67 Visa success for Germany and France and Malta

2- 27 Agent onboard for the best application process and best commission percantege for agent ,

Relationship bulling - Relationship bulling with University representative for the offer letter and other operation part ,

Marketing Plaing- Sharing marketing content with the Manekting Team internaly and with the agent

Overall As product success Manager i am playing a crucial role in facilitating transformative international experiences for students, ensuring their academic growth, and personal development while abroad with good relationship with agent and sales Team ,

• Assisting students and their families throughout the entire process of pursuing education overseas
• Initial Consultation: Conduct one-on-one or group consultations with students to understand their academic goals, interests, and preferences
• Program Recommendations: Provide students with information about suitable study programs, universities, colleges, or institutions abroad based on their academic and personal preferences
• Application Assistance: Guide students through the application process, helping them complete application forms, write compelling personal statements, and gather required documents Visa Guidance: Explain the visa application process, requirements, and documentation needed for student visas in the chosen study destination Pre-Departure Orientation: Organize pre-departure orientation sessions to prepare students for life abroad, including cultural adjustment, travel arrangements, and academic expectations
• Interview Preparation: Assist students in preparing for interviews, language proficiency tests (e.g., IELTS, TOEFL), and other admission-related assessments
• Financial Planning: Provide advice on budgeting for education abroad, including tuition fees, living expenses, and any potential part-time work opportunities
• Documentation Support: Help students organize and maintain essential documentation, such as transcripts, recommendation letters, and passport details
• Student Visa Support: Assist students in the student visa application process, ensuring all necessary forms and supporting documents are submitted correctly and on time Country in Europe - GERMANY -United Kingdom

• Number of VISA - 79 Approved Germany - 56 United Kingdom - Sep to january intake
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Academic Excellence: Highlight the strong academic reputation of universities in Germany and the UK, emphasizing rankings, research opportunities, and quality of education.
• Cost and Scholarships: Provide clear information on tuition fees, living costs, and available scholarships or financial aid options for international students.
• Visa and Immigration Support: Provide clear guidance on visa application processes, immigration requirements, and post-study work visas in Germany and the UK.
• Student Support Services: Ensure comprehensive support services for Indian students, including pre-departure orientation, accommodation assistance, and ongoing academic and personal support.

• Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/Institutes such as IMT Ghaziabad, Deakin Businessiverpool Business School, MICA IUBH , EU Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media
• Identifying references through the existing customer base to increase the sales pipeline
• Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) software
• Responsible for adherence of the inside sales process, tools and data management
• Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.