Nitish Kumar Bhatia
New Delhi
Summary
Seasoned Banking professional with over 13 years 8 of experience in driving operational excellence and strategic growth within top financial institutions. Proven track record in leading large-scale operations teams, optimizing processes, and enhancing service delivery in alignment with organizational goals. Expertise in compliance, and financial analysis, with a deep understanding of regulatory requirements and industry best practices. Adept at leveraging data-driven insights to implement innovative solutions that improve operational efficiency and customer satisfaction. Strong leadership skills with a history of fostering high-performance teams and collaborating cross-functionally to achieve business objectives.
Overview
13
13
years of professional experience
Work History
Analyst 1
DBS Bank
05.2024 - Current
- Managed end-to-end processing for personal, auto and mortgage loans, ensuring compliance with regulatory requirements and internal policies
- Manage worldwide back office job.
- Takes care of clearing cheques worldwide.
- Takes care of account opening formalities and processing
- Takes care of processing complaints and queries regarding credit card, debit card, etc to end to end resolution
- Takes care of processing customer requests and handling complaints regarding transactions
- Conducted through credit analysis and risk assessments
- Coordinated with underwriters, appraisers and borrowers to expedite loan approvals and disbursements
- Provided exceptional customer service by addressing inquiries and resolving issues related to loan applications and accounts
Senior Manager Operations
RBL Bank
11.2021 - 01.2024
- Managing operations team to deliver effective financial services to clients
- Ensuring outstanding customer relations and high sales, as well as imbibing the bank's service culture in all staff members through personal coaching
- Delegate duties to various team members, giving them specific tasks to accomplish for the overall success of banking operations
- Carrying out assessment of the activities and performances of the banking staff by evaluating transaction reports and accounts balance for accuracy and clarity
- Established production goals and motivated staff to reach and exceed such goals.
Manager Operations
Yes Bank
11.2015 - 10.2021
- Job profile includes all day to day branch operations work verifying all vouchers
- It all also include in generating daily financial business for the organisation by bringing in potential customers.
Assistant Manager
AXIS BANK LTD
01.2013 - 11.2015
- Handled all desks such as Front desk, Cashier.
Education
MBA/PGDM - Finance
Institute of Management Studies (IMS)
GhaziabadB.B.A/ B.M.S -
Agra University
Skills
- Loan processing and underwriting
- Regulatory compliance
- Customer service & Relationship
- Process Improvement
- Compliance management
- Team leadership
- Performance evaluation
- Client relations
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Documentation and reporting
- Decision-making
Other Personal Details - Location
New Delhi, INDIA
Courses Certifications
- Accounting with Tally
- Microsoft Office
Personal Information
Total Experience: 11 Years 8 Months
Languages
English
Proficient
C2
Hindi
Proficient
C2
Sindhi
Proficient
C2
Timeline
Analyst 1
DBS Bank
05.2024 - Current
Senior Manager Operations
RBL Bank
11.2021 - 01.2024
Manager Operations
Yes Bank
11.2015 - 10.2021
Assistant Manager
AXIS BANK LTD
01.2013 - 11.2015
MBA/PGDM - Finance
Institute of Management Studies (IMS)
B.B.A/ B.M.S -
Agra University