Nitish Kumar Pandey

• Handled end user’s billing for 30 Odd networks for Thailand, Singapore, Bangladesh & India office.
• Handled escalation coming from different sources like Customer Care, NODAL & Pan India Offices where customers are not satisfied with the monthly bills and provide complete solution to them.
• Regular follow up with the concern Departments for the closure of Service Request with in the SLA.
• Close co-ordination with other departments such as Customer care, Channel Partners, Collections, Retails to ensure customer satisfaction in regards of bills, Payments and further more connection.
• Prepare / Review Test plans &Test scenarios/Cases for SIT(System Integration Testing).
• Review Test Results & provide support during UAT(User Acceptance Testing).
• Handled end user’s daily call details received from network partners and have a close check on that for rates and customers billing to realize maximum revenue on time.
• Quality checks and revenue checks for our Thailand, Singapore, Bangladesh & India office.
• Monitoring, Reconciliations, Fraud analysis of calls details and there rates to enhance maximum revenue realization.
• Generate various analysis reports comparing the contractual rates from network partners and end user selling rates to extract maximum revenue.
• Carried out GAP Analysis and SOP development followed by implementation of decided workflows in line with business requirements & organization’s goal.
• Assure that the team addresses all relevant issues within the specifications and various standards.
• Coordinate meetings with the product committee, Project Manager and functional management to discuss project barriers, needed resources or issues/delays in completing the task.
• Handling all the queries regarding network invoices.
• Working on different type of Business portal like CRM (Customer Relationship Management), MACC (Matrix Accounting, Credit Control, Customer Care), MBE (Matrix Billing Engine).

● Handling the team responsible for Product Installation, Complaints, Billing & Operations for Delhi City

● Business Development, Revenue generation from space selling & strategic tie-ups for expansion & marketing.

● Billing files generation for month-end billing for Delhi & Mumbai city.

● Day-to-day updating of billing data in specific software – CRESTEL.

● Provide live training, demonstrations & presentations to help Customers derive maximum value from our product.

● Website updating as per clients and management requirement.

● Liaise with government organization like MTNL.

● Co-ordinate with MTNL officials on Customer Refunds & Various Billing issues.

● Gather the New Requirements from client and implement the same for maximum revenue realization.