Nitish Kumar Ranjan

E-commerce Distribution - managing online marketplace operations for book distribution at Repro India Ltd for assigned

Accounts

P&L Ownership- Responsible for driving R1.5 Cr+ in monthly revenue through strategic account management and performance optimization.

Strong ownership of P&L for assigned accounts, ensuring profitability and sustained business growth.

Increase Market Share - Skilled in increasing market share of key accounts across leading e-commerce platforms (e.g., Amazon, Flipkart, etc.).

Customer Experience- Focused on data-driven decision-making, marketplace visibility, and improving customer experience.

Stakeholder Coordination- Experienced in coordinating with cross-functional teams to execute promotions, optimize listings, and manage supply chain operations.

Target Oriented- Consistently meeting sales targets by 105% identifying growth opportunities within existing accounts.

Revenue Growth: Managed a portfolio valued at ₹40 Cr, consistently growing it by 10-15% each month.

Successfully executed category diversification by developing the Astrology segment, driving a recurring revenue of ₹2.5 Cr per month.

Driven Customer Lifetime Value (CLV): Increase in Daily active users (DAU) by ~33%, with the help of WebEngage based on custom events and user-based actions

KPI achievement (100%) for FY 2024-25, hitting benchmarks, with an improved marketing mix, suitable pricing ladder, and identifying customer persona

Created strategic plans tailored to client needs, driving a 18% increase in revenue from top clients.

Used customer feedback and market analysis to enhance products, leading to a 15% boost in adoption rates.

Experienced customer service leader optimizing operations, enhancing customer experience, and driving efficiency through data-driven strategies.

Managed Exide E-Rickshaw department specifically dealers and sub-dealers in the whole region of Bihar

Drove lead generation for new dealer appointments while analyzing purchasing behavior, managing the sales pipeline, and forecasting for market expansion.

Boosted territory revenue by 22% through cross-selling and upselling, achieving 112% of business targets in FY 2021-22.

Awarded outstanding rating (5/5) for achievement of all KPIs during FY 2021-22