Nitish Raja S

Documenting for Global Leaders: Under the supervision of Stakeholders and to show the overall performance of our product, have created a web based documentation for global access of our process and the way we trend in from scratch and in achieving goals at each quarter to the show the improvement and sustainability we have brought in to improve and meet the exception the business has set to us.

Project Enigma: The demand spike, high performing and low performing products are classified and analyzed on daily order basis. The parameters of the low performing products are given special treatment and pushed from our end in order to make them perform well. The products are influenced by a set of attributes which are
compared with the low performing items. The identification of products depends on their performance of generic values, Impressions and sales performance of the ASINs according to the maturity of the ASIN in its product life cycle. Analysis of how, why and what are tagged to the key factors and deep dive is done with those factors.

This includes search engine optimization logics and the key reporting tools influencing them. They are enhanced accordingly in such a manner that the glance views are converted to gross merchandize sales generating more revenue by improving the search results by the customers.

New Item Set up: I work in retail business services where the vendors submit the products and we set them up in the catalog. Each product is assigned an unique number, validated with the set of rules and regulations in order to set up the products. If there are any clarifications we reach out to the vendors and sort them out. In order to
reduce the time taken for this to and fro communication I came up with an automated solution of sending queries automatically to the vendors which resulted in solving many cases in day to day basis.

Selection Business Unit: The process of creating unique numbers to each of the product is self-done by Vendor Self Service Catalog. I was the point of contact in the transition between the Vendor Input Service to Vendor Self Service Catalog. I showed a demo to the internal and external stack holders of how to work on the new platform and ways to improvise the productivity and quality of them end to end. I streamlined the standard operations, documented and shared it to the forum making use of this new platform.

Project Depth Analyzer:

Collated data for the entire process and was instructed to find the root cause and rectify the repetition that was causing for a longer period of time. Innovate new way of resolution to resolve the existing issue and created a solution to avoid the same in the future works.

• Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Trained staff on operating procedures and company services.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective author satisfaction rates.

Project - Legal Documentation

Connecting with stakeholder and downloading the requirements of the project and work with the production team to bring out the overall output with minimal defects from the production team and train them on various updates and changes that we make to achieve 100% quality outcome.

• Validated quality processes by establishing product specifications and quality attributes and updating quality assurance procedures.
• Achieved quality assurance objectives by contributing information and analysis to strategic plans and reviews and preparing and completing action plans.
• Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends, including failed processes, stability studies, recalls, corrective actions and re-validations.
• Collected production samples regularly and performed detailed quality inspections.
• Prepared and collection production reports.
• Monitored staff organization and suggested improvements to daily functionality.