Intercom
VAMSI KRISHNA NITTALA
Customer Success Specialist
Hyderabad
Summary
Dedicated Customer Success professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Customer Success Manager with over 5+ years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Sr Product Specialist
Keka Tech Hyderabad
03.2019 - Current
- Increased customer satisfaction by resolving issues.
- Handled an average of 8 calls per day to address customer inquiries and concerns.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Onboarded new customers by entering employee information into systems.
Product Specialist
Capium Ltd
Hyderabad
08.2017 - 02.2019
- Assisted with demonstrations for Capium Software to showcase functionality.
- Trained and provided coaching to 3 junior team members.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Upsold products and services to increase company revenue 5-10% beyond targets.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Accounts Manager
IQAG Pvt Ltd
Hyderabad
05.2017 - 08.2017
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
Sr Process Associate
Genpact Hyderabad
04.2015 - 05.2017
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Supervised team of 5 accounting associates, answered questions and resolved issues efficiently.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Article Assistant
Dantu & Co CA Mandapeta
05.2014 - 04.2015
- Reconciled statements to resolve discrepancies.
- Reconciled worksheets to verify accuracy of documents or records.
- Prepared reports and materials to assist with audits.
- Computed taxes owed by applying prescribed rates, laws and regulations.
Article Assistant
Kali & Co CA Hyderabad
09.2013 - 04.2014
- Reconciled statements to resolve discrepancies.
- Reconciled worksheets to verify accuracy of documents or records.
- Prepared reports and materials to assist with audits.
- Computed taxes owed by applying prescribed rates, laws and regulations.
Education
MBA - Finance
IGNOU
Hyderabad 06.2015 - 12.2017
B.Com - Computers
Andhra University
04.2009 - 01.2012
Intermediate (MPC) -
Aditya Junior College
04.2007 - 01.2009
Skills
Problem Solving
Customer Service Skills
Communication
Management & Leadership skills
Accomplishments
- Received PAT ON BACK AWARD, BRONZE AWARDS & CHACLOTHON AWARDfrom GENPACT Won BEST CAPTAIN award & Gold Medal in 10th class for leading a HOUSE inschool
- Won BALA PURASKAR award & Gold Medal in International Drawing Competition
- Got several Certificates, Prizes & Medals for participating in Social ServiceActivities
- Successfully completed BOOTCAMP in Banking, Financial Services and Insurance (BFSI).
Software
Freshdesk
MS Office suite
PowerBI
Hobbies
Web Development
Digital Marketing & SEO
Affiliate Marketing
Personal Information
Vamsi Krishna Nittala
17-Nov 1991
Married
Indian
Additional Information
I hereby declare that the above mentioned information is true and correct and I bear the responsibility for the correctness of the above mentioned particulars.
Date: 04-Apr 2022
Place: Hyderabad
Timeline
Sr Product Specialist
Keka Tech Hyderabad
03.2019 - Current
Product Specialist
Capium Ltd
08.2017 - 02.2019
Accounts Manager
IQAG Pvt Ltd
05.2017 - 08.2017
MBA - Finance
IGNOU
06.2015 - 12.2017
Sr Process Associate
Genpact Hyderabad
04.2015 - 05.2017
Article Assistant
Dantu & Co CA Mandapeta
05.2014 - 04.2015
Article Assistant
Kali & Co CA Hyderabad
09.2013 - 04.2014
B.Com - Computers
Andhra University
04.2009 - 01.2012
Intermediate (MPC) -
Aditya Junior College
04.2007 - 01.2009