NITU DAS
Engagement Associate
Bangalore
Summary
Engagement Associate with experience in client onboarding and event coordination. Skilled in building strong client relationships through exceptional customer service and effective communication. Proven ability to manage multiple tasks efficiently, ensuring timely service delivery and enhanced client satisfaction. Known for a strong work ethic, adaptability, and a proactive approach to learning new skills independently.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Engagement Associate
The Executive Centre
06.2024 - Current
- Coordinated client onboarding processes to enhance client experience for executive office services.
- Organized corporate events and networking functions to strengthen client relationships and engagement.
- Maintained accurate records of client interactions and service requests to support effective follow-up and service delivery.
- Established rapport with customers through attentive service.
- Provided administrative support to senior management and team members.
- Communicated with vendors to ensure timely delivery of office supplies.
- Received and addressed customer calls related to orders and inquiries.
- Trained new associates on store operations, policies, and procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Collaborated with other departments to ensure successful product launches.
Officer Airport Operations & Customer Service
InterGlobe Aviation Limited
09.2023 - 06.2024
- Provided exceptional customer service in high-pressure airport environment, enhancing passenger satisfaction.
- Coordinated with airline and airport teams to facilitate seamless flight operations, optimizing passenger experience.
- Addressed passenger queries and complaints, ensuring swift resolution and maintaining service quality.
- Monitored boarding gates and ensured timely announcements and passenger flow.
- Handled special assistance requests for elderly, VIPs, and passengers with reduced mobility.
- Assisted passengers with ticketing, check-in, boarding, and baggage handling.
- Ensured compliance with safety, security, and operational procedures.
Guest Relations Executive
1522 The Pub
09.2022 - 08.2023
- Resolved guest complaints with prompt and professional solutions, improving overall guest satisfaction.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Provided timely assistance to guests with inquiries, enhancing their understanding of services.
- Created welcoming environment to ensure positive first impression for guests.
- Managed reservation systems to coordinate guest bookings efficiently.
- Handled reservations over the phone and online using various booking systems.
- Collaborated with staff to enhance guest experiences during events.
- Updated front desk's concierge book to maintain most relevant visitor information.
Guest Service Associate
Taj Hotels
04.2021 - 09.2022
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Resolved guest complaints with professionalism and attention to detail, improving overall guest satisfaction.
- Addressed guest inquiries promptly and effectively to enhance satisfaction.
- Collaborated with team members to foster a welcoming atmosphere, enhancing guest comfort.
- Provided information about hotel services, amenities, and local attractions.
- Built strong relationships with repeat customers through personalized interactions, increasing loyalty.
- Coordinated with housekeeping to maintain cleanliness and readiness of rooms.
- Collaborated with other departments to provide an excellent guest experience.
- Handled check-outs for departing guests by providing accurate billing statements and collecting payments.
Education
Diploma - Aviation
Frankfinn Institute of Air Hostess Training
Senior Secondary - undefined
NIOS
Skills
- Decision-making
- Client engagement
- Customer service
- Meeting facilitation
- Team collaboration
- Vendor management
Timeline
Engagement Associate
The Executive Centre
06.2024 - Current
Officer Airport Operations & Customer Service
InterGlobe Aviation Limited
09.2023 - 06.2024
Guest Relations Executive
1522 The Pub
09.2022 - 08.2023
Guest Service Associate
Taj Hotels
04.2021 - 09.2022
Senior Secondary - undefined
NIOS
Diploma - Aviation
Frankfinn Institute of Air Hostess Training