Nitya Nand Singh
Gurugram
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Specialist
HCLTech
12.2022 - Current
- Response to service tickets and service requests within established time-based requirements to maintaining SLA
- Software installation and configurations as per request
- Queue Manager
- MS Outlook and Office 365 configuration & troubleshooting of Outlook related issue
- Troubleshooting of Software & Website related issues
- Provide user support for application-level issues and co-ordinate with application team for resolution.
Administrator - Service Desk
Microland Ltd.
Gurgaon, India
01.2021 - 11.2022
- Response to service tickets and service requests within established time-based
requirements to maintaining SLA. - Call dispatching, follow up, coordination, escalation as per guidelines.
- MS Outlook and Office 365 configuration & troubleshooting of Outlook related issue.
- Configuration & Troubleshooting HVD (Hosted Virtual Desk).
- Configuration & Troubleshooting MFA (Multi Factor Authenticator).
- Troubleshooting of Software & Website related issues.
- Provide user support for application level issues and co-ordinate with application
team for resolution. - Provide Remote Support Services for Laptop, Desktop, Printers & IT related issues.
Service Desk Executive
Hi-Tech Informatics PVT LTD
Gurgaon, India
06.2019 - 01.2021
- Taking care of 10 RO Locations regarding IT related issue.
- Microsoft Office and eM-Client configuration & troubleshooting of Outlook related issue.
- Response to service tickets and service requests within established time-based requirements to maintaining SLA.
- Provide Desk Side Support Services for Laptop, Desktop, Network, Printers & IT related issues.
- Troubleshooting of Software & Website related issues.
Technical Support Engineer
Dynacons System & Solution Pvt. Ltd
New Delhi, India
01.2017 - 05.2019
- MS Outlook configuration & troubleshooting of Outlook related issue.
- Antivirus installation & management services at Client Machine.
- Provide Desk Side Support Services for Laptop, Desktop, Network, Printers & IT related issues.
- Video Conferencing & Webcasting Services on Daily Basis.
- Analyze initial problem and provide details to central team for resolution and follow-up for closure of issue within the estimated time.
System Engineer
3i Infotech Consultancy Ltd.
Varanasi, India
12.2014 - 12.2016
- Working as a Zonal IT Support at Vodafone Mobile Services Ltd, Azamgarh ZonalOffice.
- Managed and monitored installed systems for highest level of availability.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Configured, installed, and upgraded Software On user system.
- Assisted employees with resolving system problems at remote locations.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
BCA
Vinayaka Mission University
Salem, India01.2016
Intermediate -
U.P Board
01.2008
High School -
U.P Board
01.2006
Skills
- Office 365, MS Outlook Configuration & troubleshooting of Outlook related issue
- Hosted Virtual Desktop Configuration & troubleshooting
- IT Service Desk Client Tools: BMC REMEDY/ServiceNow
- WPS and eM-Client Configuration & troubleshooting
- Proficient in L1/L2 Technical Support to users
- Installation of Printer & Network Printer
- Replacing & Troubleshooting of Laptop, Desktop, Notebook, All-In-One PC Peripherals
- System installations
- Customer Relations
Accomplishments
- MRC winner.
- Engineer of the month
Languages
English, Hindi
Personal Information
- Father's Name: Sachchida Nand Singh
- Date of Birth: 02/23/1992
- Nationality: Indian
- Marital Status: Married
Timeline
Specialist
HCLTech
12.2022 - Current
Administrator - Service Desk
Microland Ltd.
01.2021 - 11.2022
Service Desk Executive
Hi-Tech Informatics PVT LTD
06.2019 - 01.2021
Technical Support Engineer
Dynacons System & Solution Pvt. Ltd
01.2017 - 05.2019
System Engineer
3i Infotech Consultancy Ltd.
12.2014 - 12.2016
BCA
Vinayaka Mission University
Intermediate -
U.P Board
High School -
U.P Board