Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
NITYA GUPTA

NITYA GUPTA

MFT DevOps Engineer
Saharanpur

Summary

MFT DevOps and Production Support Specialist with 8+ years of experience in Managed File Transfer, middleware technologies, and ETL production support at Ameriprise Financial. Expert in IBM Sterling Integrator, IBM MQ, IBM DataPower, and Informatica PowerCenter with strong exposure to deployments, incident management, automation, SLA adherence, and secure file transfer solutions. Proven ability to maintain 24×7 production stability and deliver P1/P2 incident resolution in enterprise environments.

Overview

8
8
years of professional experience

Work History

MFT Support & Developer

Ameriprise Financial
01.2024 - Current
  • Developing and supporting MFT solutions using IBM Sterling Integrator
  • Configuring business processes, trading partners, and secure protocols (SFTP, FTPS, HTTP)
  • Handling production incidents and alerts with SLA-based resolution
  • Performing code deployments, environment validation, and release support
  • Monitoring file transfer workflows ensuring secure and timely delivery
  • Collaborating with application, infrastructure, and network teams for issue resolution

RTM Production Support Analyst

Ameriprise Financial
04.2021 - Current
  • Provided L2/L3 support for MFT, IBM MQ, and IBM DataPower
  • Monitored MQ queues, channels, and message flows
  • Managed DataPower services, certificates, and routing issues
  • Resolved MFT job failures, reprocessing, and partner connectivity issues
  • Performed incident management, problem management, and RCA documentation
  • Ensured 24×7 availability while meeting SLA targets

ETL Production Support Analyst

Ameriprise Financial
04.2018 - 03.2021
  • Monitored ETL batch workflows using Informatica PowerCenter
  • Resolved job failures, data mismatches, and performance issues
  • Performed log analysis and workflow reruns
  • Used Unix and SQL for data validation and troubleshooting
  • Coordinated with development and DBA teams for permanent fixes

Education

B.Tech - Computer Science And Engineering

GNIOT College
06-2017

Skills

IBM Sterling Integrator (MFT Development & Support)

MFT DevOps & Release Deployment

Informatica PowerCenter – ETL Production Support

IBM MQ & IBM DataPower Support

SFTP, FTPS, HTTP, HTTPS Protocols

Incident, Problem & Change Management (ITIL)

SLA Monitoring, RCA & Service Improvement

Unix/Linux & SQL (Data Validation & Troubleshooting)

Batch Monitoring & Job Scheduling

Accomplishments

  • Consistently achieved SLA compliance for incidents and service requests
  • Reduced recurring MFT failures by implementing monitoring and permanent fixes
  • Successfully handled P1/P2 critical incidents with minimal business impact
  • Supported high-volume real-time and batch applications in 24×7 environments

Timeline

MFT Support & Developer

Ameriprise Financial
01.2024 - Current

RTM Production Support Analyst

Ameriprise Financial
04.2021 - Current

ETL Production Support Analyst

Ameriprise Financial
04.2018 - 03.2021

B.Tech - Computer Science And Engineering

GNIOT College
NITYA GUPTAMFT DevOps Engineer