Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Interests
Timeline
Generic

Nitya Mohandas

Pune

Summary

Enthusiastic and detail-oriented BBA graduate with over 2 years of experience in customer service and support roles. Skilled in handling high-volume inquiries, resolving customer concerns, and maintaining strong client relationships. Known for strong communication skills, time management, and the ability to work effectively in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

.
Pune
11.2024 - 07.2025
  • Assist customers with inquiries and provide information about insurance products.
  • Resolve customer issues efficiently and effectively. Maintain accurate records of customer interactions.
  • Assist in claim process guidance, document verification, and complaint resolution.

Customer Support Executive

.
Pune
07.2022 - 07.2023
  • Handled passenger queries related to booking, flight details, rescheduling, cancellations, and delays.
  • Delivered excellent customer service in a high-pressure environment.
  • Provided information on travel regulations and safety protocols to passengers.

Call Center Agent

.
Pune
04.2021 - 09.2021
  • Contacted COVID-19 patients to check on their health and provide guidance as per protocols.
  • Ensured accurate reporting and compassionate communication during health emergencies.

Education

BBA - Human Resources Management

Arihant College of Arts, Commerce & Science, Camp
Pune
05-2020

High School - Commerce

Vida Pratisthan's Arts Science & Commerce College
Baramati
04-2017

Skills

  • Customer service
  • MS Office, Advanced Excel
  • Organization and time management
  • teamwork and collaboration
  • Creative and innovative thinking
  • Research and investigative skills
  • Responsible and reliable

Affiliations

  • Participated in a Guinness World Record attempt for the largest sapling distribution at Savitribai Phule Pune University in July 2019 as part of NSS

Languages

Hindi
First Language
Marathi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Interests

  • Music
  • Cooking
  • Swimming

Timeline

Customer Service Representative

.
11.2024 - 07.2025

Customer Support Executive

.
07.2022 - 07.2023

Call Center Agent

.
04.2021 - 09.2021

BBA - Human Resources Management

Arihant College of Arts, Commerce & Science, Camp

High School - Commerce

Vida Pratisthan's Arts Science & Commerce College
Nitya Mohandas