Nivas Nagaraj
Sr. Manager - Enterprise
Bangalore
Summary
Aspiring to work with an organization of repute in the field of Payments Solutions that offers a challenging career opportunity where I can carve a niche for myself and effectively contribute towards the organization's targets & aspirations
Master of Business Administration in Marketing and Finance with an experience of over 12 years in Payment solutions, Banking & Financial Industry
Overview
16
16
years of professional experience
Work History
Enterprise Account Manager
Cashfree Payments Pvt Ltd
Bengaluru
2022.09 - Current
- Generated new contacts through networking and cold calling.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Worked with service and project management departments to provide total support to clients.
- Provided timely updates on account activities, enabling the management team to make informed decisions in driving business growth.
- Developed comprehensive account plans outlining short-and long-term goals as well as action steps required for success.
- Demonstrated products, responded to questions, redirected concerns, and overcame objections to close sales.
- Collaborated with cross-functional teams to develop customized solutions for clients, ensuring seamless integration of products and services.
- Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability.
- Provided exceptional pre-and post-sales support to clients, ensuring their satisfaction and driving repeat business.
- Actively participated in industry events and conferences to expand network connections while staying abreast of emerging trends.
- Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
- Built strong relationships with industry partners, increasing brand visibility and generating valuable referrals.
- Developed a deep understanding of client needs, enabling the creation of tailored solutions that delivered value and met business objectives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Zonal Head - KA, AP & TS
INDUSIND BANK LTD
Bengaluru
2021.07 - 2022.07
- Looking after the whole gamut of Merchant Services business (Sales & Service) for POS & Payment Gateway for Karnataka, Andhra Pradesh and Telangana State
- Identified and on boarded the entire sales team for Karnataka, Andhra Pradesh and Telangana State and responsible to drive Digital Payments business such as POS, UPI, PG (Payment Gateway) and Bharat QR (Static/Dynamic) through acquiring new merchants
- Channel Management - Managing 2 channels a) Branch Channel and b) Direct Sales Team
- Ensuring every Branch Staff and DST team contributes to business and achieves their assigned target
- Payment Specialist - In relation with merchant and providing all means and modes of payment solutions to merchant business
- Corporate Accounts - In charge of maintaining and building customer relationships and handle accounts on a national scale or in a specific area depending on the company's size
- Responsible for achieving the targets on revenue, numeric & productivity
- To build a portfolio of merchants from various segments (Corporate, High-street & Retail)
- Additional Revenue generation through VAS products (DCC, Wallets, MPOS, UPI, EMI) on POS & IPG.
Cluster Head
YES BANK LTD
2016.10 - 2021.06
- Merchant acquisition through bank branch channels and other channels partners
- Responsible for Profitability and Portfolio management
- Responsible for achieving the targets on revenue, numeric & productivity
- Managing a large portfolio of high profile key merchants which includes Manipal Hospitals, Myntra, Apollo Group Of Hospitals, HCG, KSTDC, Jungle Lodges, Trichy Corporation, Puducherry Tourism Corporation, APSRTC, HLL, Shriram City Union
- To build a portfolio of merchants from various segments (Corporate, High-street & Retail)
- Additional Revenue generation through VAS products (DCC, Wallets, MPOS, UPI, EMI) on POS & IPG
- Currently handling a team of 4 PSM, 16 FOS and 1 MRO
- Mentoring and training new members.
Key Accounts Manager
HDFC BANK LTD
2014.08 - 2016.10
- Looking after the whole gamut of activities pertaining to sales & marketing in Bangalore for the Key Merchants
- Payment Specialist - In relation with merchant and providing all means and modes of payment solutions to business which supports in company's revenue growth and merchant's business development
- Handling a team of sales executive and ensuring regular training and grooming on regular basis
- Ensuring each team member achieves their goal
- Analyzing latest marketing trends & customer behavior through market research & analysis, creating ethical sales model and building effective strategies for the promotion of product, revenue generation, gathering market intelligence, etc
- Analyzing data collected from dental surveys, dental care programs, patients' records to evaluate quality of service provided to patients.
Business Manager
ICICI MERCHANT SERVICES PVT LTD
2012.05 - 2014.08
- Looked after the whole gamut of activities pertaining to sales & marketing in Hyderabad and suburbs of the city and handling over 50 branch locations
- Handled a team of sales executives, sales support staff, credit managers and back ends and conduct training, recruitment, and motivation, supporting & grooming each of the team members on new product on regular basis
- Ensuring each team member achieves their goal
- Ensuring and achieving my goal consistently, and travelling on regular basis to city suburbs to ensure the growth of the business across the state.
Relationship Manager
AMERICAN EXPRESS BANKING CORP
2010.08 - 2012.04
- Responsible for achieving secondary and primary targets in terms of volumes & value from the assigned territory
- Looked after the whole gamut of activities pertaining to sales & marketing and was solely in charge of managing and supervising the entire activities in Bangalore and Kerala
- Highest contributor to the cluster during the mega sales promotion during Feb'11
- Guiding the merchants and servicing them with the procedure where in they can accept the Amex cards at their outlets
- Product promotions through various customer engagement events, display contest, Feeder w/s promotions.
Business Development Executive
VEMBU TECHNOLOGIES
2009.12 - 2010.07
- Interfacing with key clients for mapping requirements, making presentations and delivering online backup based product
- Handling marketing & sale operations for achieving pre-set goals & market development efforts
- Maintaining excellent relations with clients to generate avenues for additional business
- Implementing competent business strategies to market a wide range of products for accomplishing
- Consistently achieved the monthly targets and increased revenue growth.
Marketing Executive
ALLIED SOLUTIONS GROUP INC
2008.07 - 2009.04
- Identifying and exploring new markets and tapping profitable business opportunities
- Responsible for the complete marketing cycle for both domestic and international geographies
- Periodic pruning of existing client database and creating new client database
- Driving primary and secondary sales initiatives to close desired sales target.
Education
Master of Business Administration - Marketing and Finance
Hindusthan College, Anna University Coimbatore
Tamilnadu 2005.01 - 1 2007
Bachelor in Commerce - Computer Application
SNR Sons College, Bharathiar University Coimbatore
Tamilnadu 2002.01 - 1 2005
Skills
Business development
Team Management
Strategy Planning
Channel Management
Key Client relationship
New Market Development
Sales Planning
Negotiations
Product Promotions
Accomplishments
- Awarded for outstanding performance in "BAKU INTERNATIONAL CONTEST 2019".
- Had won THE MOST PRESTIGEOUS AWARD "OSCARS" for The Best PSM for the year 2017-2018.
- Over achieved volume and installation count for FY19-20 in the month of Dec'19.
- Appreciated and awarded as "POS KA CHAMPION" for achieving 110% target FY18-19.
- Revenue target achievement of 110% from existing accounts and 160% from new accounts.
- Added up key merchants into the portfolio bringing in additional NTB spends to the tune of 122cr per month in 2017.
Personal Information
- Industry Preference: Banking/Fintech/Payments Companies
- Date of Birth: 08/16/83
- Marital Status: Married
Disclaimer
I hereby declare that all the details furnished above in my credential are true to the best of my knowledge and belief.
Timeline
Enterprise Account Manager
Cashfree Payments Pvt Ltd
2022.09 - Current
Zonal Head - KA, AP & TS
INDUSIND BANK LTD
2021.07 - 2022.07
Cluster Head
YES BANK LTD
2016.10 - 2021.06
Key Accounts Manager
HDFC BANK LTD
2014.08 - 2016.10
Business Manager
ICICI MERCHANT SERVICES PVT LTD
2012.05 - 2014.08
Relationship Manager
AMERICAN EXPRESS BANKING CORP
2010.08 - 2012.04
Business Development Executive
VEMBU TECHNOLOGIES
2009.12 - 2010.07
Marketing Executive
ALLIED SOLUTIONS GROUP INC
2008.07 - 2009.04
Master of Business Administration - Marketing and Finance
Hindusthan College, Anna University Coimbatore
2005.01 - 1 2007
Bachelor in Commerce - Computer Application
SNR Sons College, Bharathiar University Coimbatore
2002.01 - 1 2005
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