Nivas S

eMobility Versicharge:-

· Providing Hardware and software support for Siemens versicharge in UL and IEC regions customers and also Siemens employess.

· Responsilbe for resolving customer technical issues with emobility product (AC charges)

· Fault diagnosis and resolution of technical problems and the collaboration of a high level global expert team

Nxpower Monitor:-

· It’s cloud base application for the power distribution substations. This application helps and increase transparency for electrical distribution equipment.

· Monitor the data from Asset review and analysis from the Mindsphere which collected from the field.

· Any mismatch in the Event data which is collected from the field we analysis if the issue is related to Application basis or Field basis.

• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Automated data collection activities to increase productivity.

• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.