Malavikha

🔷 Verizon – AI & Payments Product Leadership

AI Initiatives & Enterprise Automation

Drove AI transformation initiatives within Verizon’s Generative AI COE, embedding scalable AI capabilities across Legal, HR, Finance, Strategy, and Business Architecture functions.

Designed and deployed a GenAI-powered Product Lifecycle Co-Pilot using Gemini Gems, automating end-to-end PM workflows including discovery research, market analysis, competitive intelligence synthesis, PRD structuring, user story creation, acceptance criteria generation, test case drafting, and UAT readiness.
Improved sprint readiness, reduced documentation turnaround time, and standardized backlog quality across teams.

Established enterprise AI enablement frameworks, authoring structured prompt engineering standards and implementing Responsible AI governance models to ensure secure, compliant, and scalable GenAI adoption.

Operationalized AI-driven automation for requirement drafting, compliance parsing, architecture summarization, and workflow validation — significantly improving cross-functional velocity and reducing manual effort.

Accelerated AI experimentation-to-production lifecycle, spearheading structured LLM search implementation (LLM.txt) from concept validation to production deployment in an accelerated enterprise release cycle, institutionalizing reusable AI deployment playbooks.

ACT Payments & Billing – Agile Product Leadership

Modernized the ACT Payments & Billing ecosystem, driving agile transformation of payment and receipts workflows to improve scalability, reliability, and operational efficiency.

Delivered predictive payment rail optimization models (ACH vs. Credit), improving transaction cost efficiency and enhancing payment success rates across enterprise billing operations.

Partnered with Data Science to achieve 99%+ reconciliation accuracy within Billing SLM, strengthening financial controls and reducing downstream dispute resolution overhead.

Implemented automation and anomaly detection enhancements, reducing enterprise chargebacks, minimizing revenue leakage, and improving fraud visibility.

Optimized ACT resource planning through workflow automation, eliminating 30+ hours of manual effort per sprint and increasing delivery predictability across agile teams.

Ford Commercial Deals (NA & EU)

Owned multi-region roadmap for CPA workflows, contract lifecycle, and reporting systems.

Led API modernization and architectural refactoring, reducing technical debt and improving system scalability.

Managed cross-geo delivery and compliance alignment across NA & EU markets.

Improved platform performance and UI integration through REST architecture optimization.

BhaiFi Network Solutions (Cybersecurity AI Platform Product)

Led GenAI integration into FirewallX Co-Pilot, achieving 40% workflow automation in security operations.

Drove PHP → Python migration, increasing product stability by 32% and reducing technical debt by 18%.

Improved threat detection accuracy by 45% and reduced incident response time by 30% using AI/NLP models.

IDP Education (Global Digital Platform)

Led end-to-end migration of IDP.com to React.js & Contentful (decoupled architecture).

Delivered 20% SEO growth and 30% faster page load time through performance optimization roadmap.

Aligned backlog prioritization with global scalability and digital growth strategy.

Cin7 Core – Inventory & E-Commerce Platform

Led post-acquisition integration of OrderHive, streamlining order and shipping workflows and improving processing efficiency by 40%.

Owned Walmart & Amazon marketplace integrations, expanding distribution reach and increasing platform adoption.

Executed API-driven enhancements across e-commerce and payments ecosystem to strengthen scalability and operational performance.

Delivered agile roadmap prioritization aligned with growth, automation, and customer experience objectives.

Product Owner (2019–2022)

Modernized payroll platform with automation-led transformation.

Built Covid risk & continuity framework (99.9% uptime).

Reduced data transfer errors by 40% via workflow optimization.

Delivered HRSS vendor integrations improving compliance & scalability.

Senior Business Analyst (2016–2019)

Ensured US healthcare regulatory compliance across system configurations.

Implemented RPA-driven automation for eligibility processing.

Led automation-first testing strategy to reduce release defects.