Nivedhitha Gandhi
Branch Manager
Vellore ,Tamil nadu
Summary
Accomplished Deputy Manager at HDFC Bank with a proven track record in business development and operations management. Excelled in enhancing team efficiency and customer satisfaction through strategic planning and innovative process improvements. Skilled in task delegation and fostering professional growth, significantly contributing to corporate objectives and performance enhancements.
Overview
8
8
years of professional experience
Work History
Branch Manager
HDFC Bank
Kancheepuram , Tamil Nadu
04.2025 - Current
- Led branch operations, ensuring efficient management of resources and adherence to company policies.
- Developed and implemented strategic plans to drive sales growth, resulting in improved branch performance.
- Managed a team of employees, providing training and development to enhance skills and productivity.
- Oversaw financial activities including budgeting, forecasting, and expense management for optimal profitability.
Deputy Manager
HDFC Bank
07.2023 - 03.2025
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Mentored junior staff members on best practices for customer management and team collaboration skills, fostering a supportive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
HDFC Ltd
07.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Senior Officer - Credit
HDFC Ltd
07.2018 - 06.2022
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
- Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Championed data-driven decision-making processes to optimize results and inform strategic planning efforts.
- Set objectives for Area, Area and Area and established performance benchmarks.
- Generated reports detailing findings and recommendations.
Management Assistant
HDFC Ltd
07.2017 - 06.2018
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
Education
MBA - Human Resources Development
Bharathidasan University
Trichy10.2024
Bsc Agri - Agricultural
Tamil Nadu Agricultural University
Coimbatore 07.2017
+2 -
Sunbeam Matric Hr Sec School
Vellore 06.2013
Skills
Task delegation
Expertise in sales
Recruiting skills
Cost analysis and savings
Performance improvements
Decision-making capabilities
Staff supervision
Strategic planning
Business Development
Operations management
Timeline
Branch Manager
HDFC Bank
04.2025 - Current
Deputy Manager
HDFC Bank
07.2023 - 03.2025
Assistant Manager
HDFC Ltd
07.2022 - 06.2023
Senior Officer - Credit
HDFC Ltd
07.2018 - 06.2022
Management Assistant
HDFC Ltd
07.2017 - 06.2018
MBA - Human Resources Development
Bharathidasan University
Bsc Agri - Agricultural
Tamil Nadu Agricultural University
+2 -
Sunbeam Matric Hr Sec School