Nivedhitha Parthiban
Chennai
Summary
Technical Lead with extensive experience in Cloud monitoring and Application Support at Cognizant. Proven track record in leading teams to resolve high-priority incidents, consistently achieving SLA targets. Expertise in SQL and fostering collaboration to boost production efficiency while maintaining security and compliance. Knowledgeable in data analytics and data visualization.
Overview
7
7
years of professional experience
Work History
Technical Lead
S&P Global
07.2024 - Current
- Implementing applications Production and Support environment Releases/Deployment through Jenkins pipeline.
- Executing EC2 server patching in PROD/PREPROD/DR environment.
- Periodic Application sanity to check functionalities of apps after the implementation of change/releases.
- Proactively monitoring the Service Now ticket Dashboard and DataDog Dashboard.
- Periodic checkouts to validate application performance.
- Handling Priority incidents(P1/P2) during unforeseen outages of applications.
- Monitoring ECS clusters,EC2 instances and RDS Database in AWS console.
- Lead the team of 4-5 as Shift Lead.
Technical Lead
Mapfre Insurance
10.2021 - 03.2024
- Monitoring production environments jobs in Guidewire, Datahub production console.
- Performed troubleshooting Batch job failures in Guidewire applications.
- Performed thorough fault resolution and triage through expert technical support, escalating complex issues to completion.
- Addressed and resolved issues promptly within SLA Timelines.
- Executed SOP activities with business impact understanding of customer environment adhering to customer security and compliance requirements.
- Have acted as Team Lead of 7 members
Programmer Analyst
Seqirus Inc
08.2018 - 09.2021
- Have been a part of technical support and System Administrator/ TD Administrator in HP Quality Center
- Worked on Incident Managements, Incident identification, resolution for SAP and Non SAP Teams.
- Worked on SAP Security Access requests, Account lock and Password issues.
- Performed Queue Monitoring, Handled multiple high priority Incident and Service Request tickets.
- Tasks
Education
Post Graduate Program - Data Science & Business Analytics
TEXAS McCombs
12.2022
Bachelor of Engineering - Electronics and Communication
Jawahar Engineering College
06.2016
Skills
- SQL
- aws
- Unix
- Guidewire
- Data science
- PYTHON
- Tableau
- Statistical analysis
- Team leadership
- Server patching
- Power BI
- AWS cloud monitoring
- Application deployment
- SLA compliance
TOOLS
- TOAD
- JENKINS
- FILE ZILLA
- MOBAXTERM
- DBEAVER
Timeline
Technical Lead
S&P Global
07.2024 - Current
Technical Lead
Mapfre Insurance
10.2021 - 03.2024
Programmer Analyst
Seqirus Inc
08.2018 - 09.2021
Post Graduate Program - Data Science & Business Analytics
TEXAS McCombs
Bachelor of Engineering - Electronics and Communication
Jawahar Engineering College
Similar Profiles
Ismail MohammedIsmail Mohammed
Data Specialist at S&P GlobalData Specialist at S&P Global
Shubham JoshiShubham Joshi
Data Analyst at S&P GlobalData Analyst at S&P Global
Jyanashree KochJyanashree Koch
Junior Research Analyst at S&P GlobalJunior Research Analyst at S&P Global
Joe HigginsonJoe Higginson
Associate Market Reporter at S&P GlobalAssociate Market Reporter at S&P Global
Srinithi MSrinithi M
Process Associate at HanDigital Pvt LtdProcess Associate at HanDigital Pvt Ltd