Nivedita Ayyangar
Front Office
Summary
Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Front Office Associate
Novotel Bengaluru Outer Ring Road
06.2024 - Current
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Increased room occupancy with effective upselling techniques and personalized recommendations.
Hotel Operational Trainee
Zone By The Park
Bangalore
06.2023 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared reports on guest satisfaction levels and other metrics.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Industrial Trainee
SOFITEL MUMBAI BKC
01.2022 - 05.2022
- Front Office: Learned to make registration cards, enrolled membership program to the guest, interacting with guest
- Food and Beverage Service: Gained knowledge about various menus, dishes and the restaurant operation.
- Housekeeping : Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Education
Bachelor of Arts - International Hospitality & Tourism Management
Queen Margaret University, ITM-IHM Oshiwara
06.2020 - 2023.06
HSC (2019-2020) -
SSC (2017-2018) -
Smt. Raj Rani Malhotra Vidyalaya
Skills
Computer Skills
Strong Work Ethic
Positive Attitude
Teamwork and Communication
Timeline
Front Office Associate
Novotel Bengaluru Outer Ring Road
06.2024 - Current
Hotel Operational Trainee
Zone By The Park
06.2023 - Current
Industrial Trainee
SOFITEL MUMBAI BKC
01.2022 - 05.2022
Bachelor of Arts - International Hospitality & Tourism Management
Queen Margaret University, ITM-IHM Oshiwara
06.2020 - 2023.06
HSC (2019-2020) -
SSC (2017-2018) -
Smt. Raj Rani Malhotra Vidyalaya
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