Summary
Overview
Work History
Education
Skills
Certification
Major Projects Handled
Personal Information
Roles And Responsibilities
Accomplishments
Timeline
Generic

Nivedita Bera

QA Test Engineer
Calcutta South

Summary

Professional Test Engineer with proven track record of enhancing software quality through rigorous testing methodologies. Adapt at identifying and resolving issues, ensuring optimal performance and reliability of applications. Strong focus on team collaboration and adaptability to evolving project needs. Skilled in automated testing, bug tracking, and test case development, consistently contributing to successful project outcomes and high user satisfaction.

Qualified Test Engineer having14+ years of experience in Cognizant Technology solution, and total IT industry experience 16+ years with sound knowledge in DuckCreek on Demand product, Policy centre and Billing . Have worked in Duckcreek Agency portal testing as wrapper UI . ISTQB certified Test Professional, Certified Scrum Master(CSM), Duckcreek (ACTE) Profound experience in Insurance and Healthcare domain.

Automation testing using Selenium.

Experience in leading team of size 15 both from offshore and onshore (US) handling primarily US clients. Actively participating in Scrum call, Sprint planning, Confluence Management as scrum master in Agile project. Involved in Release Management process with client driving to closure of UAT Testing phase and release of product in production. Experience in Defect Management activities, Defect Life Cycle, Defect Reporting, and Defect Matrices in various Test Management Tool like HP Application Life cycle Management (ALM 11), JIRA ,Knowledge of MDM and backend testing.

Overview

17
17
years of professional experience
2005
2005
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Duckreek Test Engineer

24x7ESI
12.2020 - 12.2022
  • Managing team size of 15 members
  • Standardized bug reporting methods for better communication between QA and development teams.
  • Mentored junior team members, fostering growth and enhancing team performance.
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
  • Streamlined QA processes for improved efficiency, reducing project completion time.
  • Increased team productivity by continuously reviewing existing workflows and recommending enhancements.
  • Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Optimized regression testing efforts through continuous improvement of test cases and methodologies.
  • Reduced incidence of critical bugs in production by implementing rigorous pre-release testing protocols.
  • Coordinated with user groups to conduct beta testing, incorporating feedback into final product enhancements.
  • Optimized test coverage by prioritizing test cases based on risk and impact, ensuring critical areas were thoroughly vetted.
  • Designed test cases to validate complex system integrations, ensuring seamless operation across diverse platforms.

Senior QA Engineer

Cognizant Technologies Solutions
01.2006 - 06.2020
  • Leading and managing team and coordination of around 15 team size.
  • Implementing QA process and monitoring
  • Engaged in auditing and maintain process followed
  • Established key performance indicators for measuring ongoing success of QA initiatives.
  • Enhanced team efficiency by implementing agile methodologies and streamlining QA processes.
  • Onsite experience of customer handling.
  • Experience in Handling agile projects as scrum master.
  • Appraisal of team members, working on project planning and estimation.
  • Allocation of task and handling client calls and other internal stakeholders.
  • Preparing Test Reports.
  • Review the improvements and defects identified during the sprint to understand the criticality and the importance of the changes suggested.
  • Analysis of System Requirements, Functional Requirement Documents (FRD) and Business Requirement Documents (BRD).
  • Developed Test cases based on the requirements provided.
  • Developed Test Plan and overall Test Strategy for the program.
  • Performed manual testing at various Phases of the development and test cycles.
  • Developed Regression Suite to make sure that new functionality not affecting existing basic functionalities.
  • Involved in executing the SQL Queries for Data Validation.
  • Reviewed the defects with development team and reported the defects in HP ALM, JIRA.
  • Conducted Defect review meetings by coordinating the Development, Testing and Business teams.
  • Working in validating data mapping and Policy center Duckcreek and managing team.
  • Validating Out of sequence endorsement, Rewrite, Reinstate and various type of reporting with CVALIR and CV Exchange systems.
  • Also handling multiple projects at a time.
  • Status reporting, UAT testing and attending scrum calls.
  • Contributed to successful product launches through meticulous end-to-end testing of applications.
  • Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
  • Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
  • Optimized test automation frameworks to increase the speed and accuracy of testing efforts.
  • Contributed to root cause analysis to determine core reason for failures and errors.

Education

Bachelor of Technology - Electrical Engineering

West Bengal University of Technology
Kolaghat
03.2005

12th - undefined

West Bengal Council of Higher Secondary Education

10th - undefined

West Bengal Board of Secondary Education

Skills

Duckcreek

Billing and Policy Center

Insurance Domain knowledge

Application Testing

Agile Methodologies

Scrum master

HP-ALM

JIRA

undefined

Certification

CSM Certified Scrum Master

Major Projects Handled

  • Countrywide Insurance Company, USA, Working in Automation and validating data mapping and Policy center Duckcreek and managing team.
  • Prosight Specialty Insurance Company, USA, Worked in Policy centre and Billing in Agency Bill, Direct Bill, Pay as you go, Disbursements, Payment types, Items in Suspense.
  • Pacific Specialty Insurance Company, USA, Property and Casualty Insurance product application built on Duckcreek for issuing Policy, Billing and Claims.
  • American International Group, USA, Managed 10-12 Insurance applications with automation.
  • Massachusetts Mutual Insurance, USA, Delivered CDM Program in small iterative sprints and releases.
  • Novo Nordisk, USA, Tested One Stop Shop in SFDC application for compliance.
  • Boehringer Ingelheim, USA, Implemented enhanced data processes for Customer Master Remediation project.
  • Pfizer, UK, Built an enterprise CRM and Analytics application.

Personal Information

Date of Birth: 10/01/82

Roles And Responsibilities

  • Leading and managing team and coordination of around 10 team size.
  • Osite experience of customer handling.
  • Experience in Handling agile projects as scrum master.
  • Appraisal of team members, working on project planning and estimation.
  • Allocation of task and handling client calls and other internal stakeholders.
  • Hands on Automation expertise.
  • Preparing Test Reports.
  • Review the improvements and defects identified during the sprint to understand the criticality and the importance of the changes suggested.
  • Analysis of System Requirements, Functional Requirement Documents (FRD) and Business Requirement Documents (BRD).
  • Developed Test cases based on the requirements provided.
  • Developed Test Plan and overall Test Strategy for the program.
  • Performed manual testing at various Phases of the development and test cycles.
  • Developed Regression Suite to make sure that new functionality not affecting existing basic functionalities.
  • Involved in executing the SQL Queries for Data Validation.
  • Reviewed the defects with development team and reported the defects in HP ALM, JIRA.
  • Conducted Defect review meetings by coordinating the Development, Testing and Business teams.

Accomplishments

  • Awarded with the People Pal award for contributions to CRM Cognizant team building awarded by Subo Samanta
  • ISTQB certified Professional
  • Certified Scrum master
  • Duckcreek ACTE certified

Timeline

Duckreek Test Engineer

24x7ESI
12.2020 - 12.2022

Senior QA Engineer

Cognizant Technologies Solutions
01.2006 - 06.2020

12th - undefined

West Bengal Council of Higher Secondary Education

10th - undefined

West Bengal Board of Secondary Education

Bachelor of Technology - Electrical Engineering

West Bengal University of Technology
Nivedita BeraQA Test Engineer