Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nivedita Dhagate

Navi Mumbai

Summary

SAP SD Functional Consultant with over 4+ years of comprehensive experience, including 3 years specializing as an SAP SD/CS functional consultant. Expertise in the order-to-cash cycle, enterprise structure configuration, third party, pricing procedure, and repair and return process. Proficient in client requirement analysis, user support, and cross-functional collaboration to deliver effective business solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SAP SD – Packaged App Development Analyst

ACCENTURE INDIA
10.2024 - 05.2025
  • Provided L1/L2 support for SAP SD module in order-to-cash processes.
  • Prepare test cases, update documentation, and create knowledge base articles.
  • Handle issues raised by end-users via ticketing tools (ServiceNow, Jira, etc.).
  • Guide users on SAP standard processes and best practices.
  • Performed minor configuration changes and collaborated with technical teams for custom fixes.
  • Conducted root cause analysis, testing (unit & integration), and documentation of solutions.
  • SLA adherence and supported end-users with process guidance and training

SAP SD-CS | Sr. Analyst

CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
AIROLI
06.2022 - 10.2024
  • I worked in both the SAP SD and CS modules. Taking care of individual tasks independently, and implementing the customized solution for both SAP SD and CS.
  • Handling day-to-day issues of the users and helping to resolve the problems they face during the transactions.
  • Analyzing client business requirements and leading the analysis to deliver the solution.
  • Analyzing the problem to provide solutions on user-raised service requests, incidents, and problems.
  • Working on issues pertaining to SAP CS processes, such as repair and returns, refurbishment, etc.
  • Involved in knowledge transfer sessions with our senior consultants.
  • Work continuously on a task until completion, or referral to third parties, if appropriate.
  • Experienced in handling daily tickets.
  • Created new knowledge base articles to capture new learnings for reuse throughout the organization.
  • Worked on ticketing tools like ServiceNow and Jira.

Purchase Associate

CEAT LTD
NASHIK
11.2019 - 11.2020
  • Evaluated potential suppliers for engineering materials and services to ensure quality and cost-effectiveness.
  • Negotiated pricing, terms, and contracts with suppliers to secure favorable conditions.
  • Maintained strong relationships with suppliers to facilitate effective communication and address issues.
  • Created and managed purchase orders to initiate procurement processes and monitor inventory levels.

Diploma Apprentice Trainee

Hindustan Aeronautics Ltd
Nasik
03.2016 - 03.2017
  • Rotated through diverse departments to gain comprehensive industry exposure during apprenticeship.
  • Processed purchase orders and tracked shipments to ensure timely delivery of materials.
  • Monitored delivery schedules to uphold punctuality in material acquisition.
  • Supported documentation efforts to maintain accurate records and compliance.

Education

B.E. - Mechanical Engineering

NDMVP’s KBTCOE
Nashik
06-2018

Diploma - Mechanical Engineering

GGSP
Nashik
06-2014

Skills

  • SAP SD configuration and enterprise structure
  • Order-to-cash management
  • Client requirement analysis
  • User support and documentation
  • Cross-functional collaboration
  • Pricing strategies
  • Plant and shipping point determination
  • Customer and material master data management
  • Third-party sales processes
  • Item category and partner function determination
  • Sales process fundamentals
  • Cross-selling strategies
  • Output determination techniques
  • Listing and exclusion management
  • Repair and return workflows
  • ServiceNow and Jira proficiency

Certification

  • SAP Certified Associate – SAP S/4 Hana, Sales (Global Certification)
  • Application Consultant level 1 by OCEAN Capgemini.
  • Application Consultant Level 2 by OCEAN Capgemini.
  • Soft Skill Foundation by Capgemini.
  • SAP O2C Application Consultant by Capgemini.

Languages

  • Marathi
  • English
  • Hindi

Timeline

SAP SD – Packaged App Development Analyst

ACCENTURE INDIA
10.2024 - 05.2025

SAP SD-CS | Sr. Analyst

CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
06.2022 - 10.2024

Purchase Associate

CEAT LTD
11.2019 - 11.2020

Diploma Apprentice Trainee

Hindustan Aeronautics Ltd
03.2016 - 03.2017

B.E. - Mechanical Engineering

NDMVP’s KBTCOE

Diploma - Mechanical Engineering

GGSP

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