Nivedita Gupta
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Team Leader
QuinPro Info Services Pvt. Ltd - Factsuite
Bengaluru
08.2023 - Current
- Handling 3 different teams which performs background verification of employment, education and other documents provided by the potential candidate on behalf of our Clients.
- Coordinated team activities and delegated tasks to ensure efficient completion of cases.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Facilitated communication between cross-functional teams within the organization.
- Created and distributed monthly, quarterly and annual reports to senior management regarding team performance.
- Maintained positive working relationship with fellow staff and management.
- Work with various stakeholders.
- Handling escalations from the Client and performing RCAs
Process Specialist
QuinPro Info Services Pvt. Ltd - Factsuite
Bengaluru
11.2021 - 07.2023
- Background verification on employment, education history and reference.
- Perform tasks and duties as assigned by the reporting AM.
- Ensure Daily/weekly/monthly targets are achieved by the team in time bound manner.
- Provide EOD reports to the reporting AM, regarding the day’s activities.
- Interact with team members regularly, to facilitate closure and to achieve team/operational targets.
- Perform scrutiny of all documents received for BGV, report any insufficiencies found to the reporting AM, for timely action.
- Ensure all cases initiated, are followed up daily to achieve closures with the TAT.
- Ensure all the above responsibilities are performed in accordance with the Information security and the Quality policy as laid down by the management.
Senior Analyst
Patni Computer Systems
Noida
08.2006 - 02.2010
- Provide administrative level support to EMC database through Clarify & CSI Oracle Applications.
- Creation of data base account for customers and employees of EMC Corporation Inc. in Clarify and CSI by first getting the database space created in Oracle 11i (CRM Module) and then getting them into Clarify & CSI.
- Administrative level movements of TLA (Top level assembly) and FRU (Field Replaceable Unit) in CSI &
Clarify. - Providing Level 2 Support for the EMC external user’s website i.e. www.powerlink.com via application Talisma - NetAgent.
- Handling escalations from the Client and performing RCAs and ensuring that all our TAT and SLAs are met.
- Perform weekly audits of the Level 1 analysts and share the feedback with them.
- Creating SOP’s for future reference and modifying the existing ones.
Education
Bachelor of Computer Applications - Computer Science
Allahabad Agricultural Deemed University
Allahabad05-2006
XII -
Zakir Hussain Senior Secondary School
Aligarh04-2003
X -
Blue Bird Higher Secondary School
Aligarh04-2001
Skills
- Quality Improvement
- Client Service
- Team Supervision
- Documentation And Reporting
- SOP Adherence
- Problem-Solving
- Coaching and Mentoring
- People Management
Affiliations
- Love to paint and cook.
Accomplishments
- Got promoted as Team Leader.
- Awarded as a Star Performer for consistent performance during the period Jan-June (2007).
- Awarded as a Knowledge Maestro twice.
- Have been assigned responsibility to interact with the clients and explore more business opportunities.
Timeline
Team Leader
QuinPro Info Services Pvt. Ltd - Factsuite
08.2023 - Current
Process Specialist
QuinPro Info Services Pvt. Ltd - Factsuite
11.2021 - 07.2023
Senior Analyst
Patni Computer Systems
08.2006 - 02.2010
Bachelor of Computer Applications - Computer Science
Allahabad Agricultural Deemed University
XII -
Zakir Hussain Senior Secondary School
X -
Blue Bird Higher Secondary School
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