Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Nivedita H D

Nivedita H D

Summary

Dynamic Program Manager with a proven track record at Amazon, excelling in process excellence and stakeholder management. Achieved significant cost savings through innovative network optimization strategies and led cross-functional teams to enhance operational efficiency. Expertise in business automation and team leadership drives impactful results in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Program Manager I (Fulfillment Experience)

Amazon
09.2024 - Current
  • Leading network capacity management for 157K+ sellers, handling 13L daily shipments (External fulfillment: 6L, Easy ship: 7L) while maintaining optimal backlog and achieving 95-105% network utilization
  • Leading transformation of 357 nodes from last-mile to middle-mile pickup model, saving INR 9.7M in operational costs
  • Improved delivery metrics through multiple initiatives for better customer experience
  • Improving network FT rate from 18.22% to 22.27%
  • Improved same day (D0) charge assignment to 76% (Goal: 58%)
  • Reduced click to promise time to 4.9 days (Goal: 5%)

Amazon Customer Excellence System

Amazon
06.2023 - 09.2024
  • Implemented CPU (Contacts Per Unit) reduction program improving customer experience metrics and annual cost savings of 173.4M (Metric- 4.3% (’23 exit) to 3.5% (’24 exit) vs 4% OP’24)
  • Launched packaging improvement project targeting high-defect SKUs with INR 0.84M savings in Q1’24
  • Implemented concession reduction program improving customer experience and annual cost savings of 345.72M
  • Designed and executed network-wide quality improvement frameworks and process excellence initiatives

EF FX (Fulfillment Experience) Ops Lead

Amazon
04.2021 - 07.2023
  • Configuring EF- seller-wise order cut-off times and capacity for 13K sellers during BAU and peak
  • Built automated reporting system reducing manual work by 40%
  • Managed peak season back-end node level configuration and led team 10 members for operational excellence
  • Successfully transitioned 3K nodes (20% EF share) with flawless capacity and SLA deployments due to Cloudtail (RTU) closure

Central Support Executive

Amazon
07.2019 - 03.2021
  • Coordinated with 300+ seller flex partners ensuring timely order fulfillment
  • Implemented process improvements for seller address change process
  • Developed comprehensive SOPs for daily operations

Developer

Scudds Information Technology
03.2013 - 08.2015
  • Developed enterprise applications using .NET framework
  • Led end-to-end development of service notification system
  • Designed and implemented child education management platform

Education

B.E. - Electrical and Electronics Engineering

GSSS
Mysore
01.2012

Skills

  • Program Management
  • Process Excellence
  • Stakeholder Management
  • Team Leadership
  • Cost Optimization
  • Supply Chain Operations
  • Network Optimization
  • Business Automation
  • Cross-functional Coordination

Awards

  • FCF champion under concession reduction theme (2024)
  • Builder Award for Outstanding Performance (2023)
  • Received recognition for Best Process Improvement Initiative (2024)
  • Recognition for Peak Event Management Excellence (2022)
  • Best Team Player Award (2021)
  • Multiple Best Performer Awards

Timeline

Program Manager I (Fulfillment Experience)

Amazon
09.2024 - Current

Amazon Customer Excellence System

Amazon
06.2023 - 09.2024

EF FX (Fulfillment Experience) Ops Lead

Amazon
04.2021 - 07.2023

Central Support Executive

Amazon
07.2019 - 03.2021

Developer

Scudds Information Technology
03.2013 - 08.2015

B.E. - Electrical and Electronics Engineering

GSSS

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Nivedita H D