Backend
Chary Services
- Worked as a Backend for 2.6 years
- Implemented organisational systems to maintain the confidentiality of filed customer documents and conducted audits in showrooms on behalf of multiple banks.
- Hands-on experience in handling Calls while following proper call etiquette and maintaining the Call flow, Managed Attrition, Retention, AHT, CHT, Shrinkage, CSAT.
- Resolved customer complaints and issues, ensuring customer satisfaction and retention.
- Previously worked with Chary Services in a voice process role, with 2.6 years of experience in customer interaction and support.
- Managed Bank Audits
- Crafted Details Reports
- Coordinated with dealers
- Verified documents/invoices