Hi, I’m
NIVEDITA NAIR
Fraud Analyst
Pune
Summary
Self-motivated professional with a focus on driving customer satisfaction, expertise and giving solutions. A highly skilled communicator and team player. Trustworthy Fraud Investigator touting 13 months of expertise developing problem solving methodologies that work. A knowledgeable resource committed to finding answers and working with clients, companies, witnesses and law enforcement. Promoting exemplary skills in project management, analytics and information presentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
7
years of post-secondary education
6
Certifications
1
Language
Work History
Citicorp Services India Private LimitedPune
Fraud Investigator
04.2021 - Current
Job overview
- Conducted prompt and thorough investigations on referred files.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Investigated cases of credit card fraud, which involved upwards of $100 per case.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Provided exemplary level of customer service to clients and company personnel.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Conducted research, gathered information from multiple sources and presented results.
- Created plans and communicated deadlines to complete projects on time.
Olympus School for Excellence
Assistant Teacher-Social
03.2020 - 03.2021
Job overview
- Generated and applied appropriate curriculum teaching lessons for various learning styles
- Devised strategies to address the needs of children
- Provided professional relationship with involved parents, teachers, directors and therapists
- Provided students with quarterly assessments and milestone reports to parents.
Abeda Inamdar Senior College
Assistant Professor-Economics
07.2019 - 02.2020
Job overview
- Responsible for monitoring students’ performances to ensure accuracy
- Collected subject matter for upcoming meeting, created the agenda and sent out notifications to attendees
- Created the scope and requirements for various projects.
CHAT, Capita
Customer Service Representative
02.2018 - 08.2018
Job overview
- Responded to customer request by coordinating with the client
- Investigated all options to resolve customer issues
- Facilitated service by greeting customers, determining their orders and accurately submitting the same in the appropriate electronic system.
Education
Bharti Vidhyapeth
MBA from Human Resource, Production & Operation Management
04.2020 - Current
Savitribai Phule Pune University
Master of Arts from Economics
04.2015 - 04.2017
University Overview
- Awarded 3rd Rank for overall performance in academics.
- Professional development project completed in 'Water Sustainability'.
St Mira’s College For Girls
Bachelors in Arts from Economics
01.2012 - 01.2015
University Overview
- Awarded 3rd rank in th economics quiz contest.
- Completed professional development in NSS.
Skills
Effective communication
Certification
AWS Certified Cloud Practioner
Timeline
AWS Certified Cloud Practioner
06-2022
Linux
05-2022
HR Fundamentals
03-2022
Six Sigma - Green Belt
12-2021
Six Sigma - White/Yellow Belt
12-2021
Six Sigma - White Belt
11-2021
Fraud Investigator
Citicorp Services India Private Limited
04.2021 - Current
Bharti Vidhyapeth
MBA from Human Resource, Production & Operation Management
04.2020 - Current
Assistant Teacher-Social
Olympus School for Excellence
03.2020 - 03.2021
Assistant Professor-Economics
Abeda Inamdar Senior College
07.2019 - 02.2020
Customer Service Representative
CHAT, Capita
02.2018 - 08.2018
Savitribai Phule Pune University
Master of Arts from Economics
04.2015 - 04.2017
St Mira’s College For Girls
Bachelors in Arts from Economics
01.2012 - 01.2015
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