Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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NIVEDITA NAIR

KOCHI

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Accomplished Flight Attendant offering over 8 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Effective at aiding injured, ill and disabled passengers. Strong documentation and reporting skills. Certified in First Aid and CPR. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Lead Cabin Attendant

INDIGO AIRLINES
KOCHI
05.2015 - Current
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured safety and comfort of customers onboard aircraft.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Supervised cabin crew operations to ensure compliance with safety protocols.
  • Trained new cabin attendants on service standards and emergency procedures.
  • Assisted passengers with special needs or disabilities during their travel experience.
  • Monitored performance of junior cabin crew members providing feedback where appropriate.
  • Adhered to company policies at all times while performing duties onboard aircrafts.

SENIOR ADMIN EXECUTIVE

ENTERCOMS SOLUTION PVT LTD
PUNE
06.2014 - 05.2015
  • Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
  • Provided administrative support to clients internally and supported needs for materials organization.
  • Maintained protocol throughout routine work days and special events.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Led cross-functional teams to enhance project delivery and client satisfaction.
  • Developed and implemented strategic initiatives to optimize operational efficiency.
  • Coordinated stakeholder meetings to ensure alignment on project goals and objectives.
  • Analyzed market trends to inform business development strategies and decision-making.

Administration Executive

HITACHI CONSULTING
PUNE
01.2012 - 06.2014
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintained protocol throughout routine work days and special events.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Created and updated records and files to maintain document compliance.
  • Conducted research to assist with routine tasks and special projects.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Developed strategic plans to enhance client engagement and satisfaction.
  • Analyzed market trends to inform decision-making and strategic direction.
  • Managed stakeholder communications to ensure project alignment with business goals.
  • Implemented process improvements that increased operational efficiency across departments.

Education

Bachelor of Commerce -

ARHAM COLLEGE
PUNE
05-2016

Skills

  • Business travelers
  • Preflight briefings
  • Aviation regulations
  • Crew coordination
  • Guest services
  • Safety compliance
  • Emergency procedures
  • Customer experience
  • Team leadership
  • Conflict resolution
  • Operational efficiency
  • Regulatory knowledge
  • Problem solving
  • Time management
  • Adaptability and flexibility

Personal Information

Title: LEAD CABIN CREW

Timeline

Lead Cabin Attendant

INDIGO AIRLINES
05.2015 - Current

SENIOR ADMIN EXECUTIVE

ENTERCOMS SOLUTION PVT LTD
06.2014 - 05.2015

Administration Executive

HITACHI CONSULTING
01.2012 - 06.2014

Bachelor of Commerce -

ARHAM COLLEGE

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