Nivedita Rawat

• Served as a Sales Development Associate, conducting market research for my first role in Rippling's sales team in the US.
• In this role, I have conducted extensive market research to prospect potential accounts and the right POCs, enriching the current CRM database.
• I have handled projects like -

1. Finding and enriching top YC23 companies.

2. Led the project of finding and enriching 13,000 U.S.-headquartered companies hiring globally for Rippling's global product suite, and bagged a Top Gun award for the same.

3. Enriching 5,000 accounts for the US, Australia, and France's TAM using tools like Scrapestorm, Apollo, Lusha, and Zoominfo.

4. Social listening through Sprout Social via platforms like Twitter, Reddit, and top news websites has generated potential leads for direct mail campaigns.

• I got promoted to my second role in my seventh month at Rippling as an SDR - Mechanized Outreach, and I have worked for both the US + Global inbound and outbound markets, doing outreach through emails as well as cold calls.
• Consistently achieved a quota of getting 35 SQOs from MQLs, and overachieved the same from time to time, bagging 2 Top Gun awards.
• I got promoted in my 11th month at Rippling as an SDR - Special Project, a spot that was given to only four members from a team of twelve.
• In this role, I have made over 100 cold calls in a day, along with warm calls to CXO and VP-level leads, who were sent tangible goods as part of focused outreach.
• I achieved 260% of my quota in my first month, hence bagging a Top Gun award, and maintained an average. Of 107% in my last six months in this role.

• I have served as an SDR for India's 103rd unicorn, Leadsquared, in both the mid-market and enterprise market for North and South India.
• I have gained knowledge of market research tools like Lusha and LinkedIn Sales Navigator, and how to utilize them for effective prospecting and data enrichment in the CRM.
• I have learned and enjoyed building a sales pipeline from scratch, starting from researching potential accounts to finding the right POCs to reach out to and their contact information.
• Dialed 60+ cold calls in a day, along with timely follow-ups via email, as well as WhatsApp.
• Achieved and exceeded monthly quotas for qualified opportunities generated.
• Prepared weekly reports on sales activity for management review.
• I assisted the business development team in driving opportunities to closure by setting up multiple calls and face-to-face meetings for my qualified opportunities.
• I have managed a team of four as a Pod Lead and assisted them by training on different product suites, conducting mock cold calls, preparing different scenario pitches, and discussing good practices.
• Took multiple sales webinars/training sessions for interns and educated them about the secret sauce that helped me succeed in my role.

• I have worked as a customer delight executive for Zomato as part of Aegis.
• Resolved customer inquiries and complaints, requiring management of complex-level escalations.
• Constantly maintained a positive customer rating and feedback.
• In this role, I have also helped with vendor onboarding, customer-restaurant escalation calls, ramping up new joinees.