Summary
Overview
Work History
Education
Skills
Certification
Promotions
Personal Information
Disclaimer
Timeline
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Dr. Nivedita Shakya (Homeopath)

Dr. Nivedita Shakya (Homeopath)

New Delhi

Summary

Proven problem solver with a track record of delivering valuable insights and solutions. Strong analytical and communication skills, combined with a passion for driving excellence in the field. Seeking an opportunity to utilize my potential and contribute to organizational growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Operational Trainer

Optum Global Advantage
Noida
10.2022 - Current
  • Successfully trained and onboarded six batches of new hires for commercial clients.
  • Evaluated effectiveness of training programs through surveys, interviews, focus groups.
  • Created instructional materials such as workbooks, job aids, and handouts to support learning objectives.
  • Implemented projects such as Rapid Refer, Coding Changes 2023, and Bootcamps to enhance quality.
  • Reviewed and approved guidelines for commercial clients.
  • Managed and enhanced training programs for 10 diverse clients.
  • Submitted Bright Ideas to decrease duplication of Work.

SME( Subject Matter Expert)

Optum
01.2019 - 10.2022
  • Assisted in developing strategic plans for long-term success of the company.
  • Identified areas of improvement in operational processes and procedures within SME.
  • Maintained up-to-date records of all transactions related to SME activities.
  • Lead team huddles.
  • Enhanced teamwork and collaboration within the group dynamic.
  • Managed inventory and tracked allocation and SLAs.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Senior Clinical Investigator

Optum
01.2017 - 01.2019
  • Conducted comprehensive clinical reviews of medical records for newly implemented applications.
  • Expanded skill set to include nonclinical work, such as FACET and review to reopen.
  • Conducted audits on cases.
  • Presented research findings at conferences and meetings when required.

Process Associate

Genpact
Gurugram
04.2012 - 05.2015
  • Conducted daily process reviews to identify areas for improvement and increased efficiency.
  • Ensured compliance with the practice notes summarizing protocol consistently.
  • Audited data collection standards in the Practice.
  • Monitored progress of medical notes, medical codes, and summarized against practice targets.
  • Performed quality checks on subordinates' work and corrected any errors.
  • Conducted training sessions for new employees on MMR record verification.

Education

Bachelor of homeopathic medicine and surgery -

Delhi university
01.2012

10+2 -

C.B.S.E.
01.2006

10th -

C.B.S.E.
01.2004

Skills

  • Training and mentoring
  • Strategic Thinking
  • Project Planning
  • Experience in leadership
  • Time management abilities
  • Issue Research
  • Interpersonal Communication
  • Decision-Making
  • Team Collaboration
  • Power point presentation
  • Reporting-Excels
  • Learning Modules
  • Research capabilities
  • Process Analysis
  • Training Method Development
  • Orientation and Onboarding
  • Continuous Improvement

Certification

  • CPC-A
  • AHM 250
  • LOMA 280 (Insurance)

Promotions

Operational Trainer in 2022.

SME promotion in 2019

Grade movement as Snr Operational Trainer in 2017

Personal Information

  • Father's Name: Shri. S.K Shakya
  • Date of Birth: 12/01/88
  • Gender: Female
  • Nationality: Indian

Disclaimer

I hereby declare that all the information furnished above is true to the best of my knowledge.

Timeline

Senior Operational Trainer

Optum Global Advantage
10.2022 - Current

SME( Subject Matter Expert)

Optum
01.2019 - 10.2022

Senior Clinical Investigator

Optum
01.2017 - 01.2019

Process Associate

Genpact
04.2012 - 05.2015

Bachelor of homeopathic medicine and surgery -

Delhi university

10+2 -

C.B.S.E.

10th -

C.B.S.E.

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Dr. Nivedita Shakya (Homeopath)