NIVEDITHA M
Bengaluru
Summary
Experienced VMware Technical Support Engineer with 3 years of expertise in troubleshooting and resolving complex issues related to VMware products. Skilled in delivering high-quality technical support, optimizing system performance, and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
VMware by Broadcom
06.2021 - Current
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Balanced competing priorities effectively, managing multiple open cases simultaneously while maintaining attention to detail and a commitment to quality service delivery.
- Initiated proactive outreach to customers, offering preventative maintenance and support to ensure optimal system functionality.
- Handled specialized cases as an escalation point for complex or unresolved issues, ensuring satisfactory resolution for all parties involved.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Marketing Associate
Blitz Scale Technology (WMALL)
10.2020 - 05.2021
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
Education
MBA - Business Analytics
Amity Online University
Bengaluru, India07.2025
Bachelor of Engineering - Computer And Information Sciences
East Point College of Engineering
Bengaluru, India05.2020
Intermediate Education - PCMC (Computer Science)
Baldwin Women Methodist College
Bengaluru, India06.2015
Skills
- Problem-Solving
- VMware Products: VMware vSphere, ESXi, Workstation, fusion, vCenter Server,
- Operating Systems: Windows Server (2008/2012/2016/2019), Linux (Ubuntu, CentOS, Red Hat)
- Networking: TCP/IP, DNS, DHCP, VLANs, Firewalls
- Scripting/Automation: PowerShell, Bash, Putty
- Snapshot on virtual machine
- LDAP, AD over LDAP, domain controller
- Installation and upgrade of vCenter, ESXI
- Certificates renew
- Python
- SQL
- JAVA
- C#
- Hardware Configuration
- System Troubleshooting
Certification
- VMware Certified Professional (VCP)
- The Fundamental of digital marketing from Google Digital
- Android for Beginners from the Boston 2020
Accomplishments
In my role as a VMware Technical Support Engineer, I significantly improved our support process. I successfully addressed over 500 critical VMware problems, resolving 95% of them on the first call and ensuring minimal disruption for our clients. Additionally, I led a major upgrade to VMware vSphere for multiple clients, achieving a seamless transition with no downtime and noticeably boosting their system performance.
Interested Job Positions
- Product Manager
- Business Analyst
- Data Analyst
- Project Manager
- Administrator
- Software Testing
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Hobbies
Exploring Technologies: Regularly research and experiment with new technologies and tools
Timeline
Technical Support Engineer
VMware by Broadcom
06.2021 - Current
Marketing Associate
Blitz Scale Technology (WMALL)
10.2020 - 05.2021
MBA - Business Analytics
Amity Online University
Bachelor of Engineering - Computer And Information Sciences
East Point College of Engineering
Intermediate Education - PCMC (Computer Science)
Baldwin Women Methodist College
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