Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interested Job Positions
Languages
Hobbies
Timeline
Generic

NIVEDITHA M

Bengaluru

Summary

Experienced VMware Technical Support Engineer with 3 years of expertise in troubleshooting and resolving complex issues related to VMware products. Skilled in delivering high-quality technical support, optimizing system performance, and ensuring customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

VMware by Broadcom
06.2021 - Current
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
  • Balanced competing priorities effectively, managing multiple open cases simultaneously while maintaining attention to detail and a commitment to quality service delivery.
  • Initiated proactive outreach to customers, offering preventative maintenance and support to ensure optimal system functionality.
  • Handled specialized cases as an escalation point for complex or unresolved issues, ensuring satisfactory resolution for all parties involved.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Marketing Associate

Blitz Scale Technology (WMALL)
10.2020 - 05.2021
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Enhanced social media presence with creative content and effective targeting.
  • Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
  • Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.

Education

MBA - Business Analytics

Amity Online University
Bengaluru, India
07.2025

Bachelor of Engineering - Computer And Information Sciences

East Point College of Engineering
Bengaluru, India
05.2020

Intermediate Education - PCMC (Computer Science)

Baldwin Women Methodist College
Bengaluru, India
06.2015

Skills

  • Problem-Solving
  • VMware Products: VMware vSphere, ESXi, Workstation, fusion, vCenter Server,
  • Operating Systems: Windows Server (2008/2012/2016/2019), Linux (Ubuntu, CentOS, Red Hat)
  • Networking: TCP/IP, DNS, DHCP, VLANs, Firewalls
  • Scripting/Automation: PowerShell, Bash, Putty
  • Snapshot on virtual machine
  • LDAP, AD over LDAP, domain controller
  • Installation and upgrade of vCenter, ESXI
  • Certificates renew
  • Python
  • SQL
  • JAVA
  • C#
  • Hardware Configuration
  • System Troubleshooting

Certification

  • VMware Certified Professional (VCP)
  • The Fundamental of digital marketing from Google Digital
  • Android for Beginners from the Boston 2020

Accomplishments

    In my role as a VMware Technical Support Engineer, I significantly improved our support process. I successfully addressed over 500 critical VMware problems, resolving 95% of them on the first call and ensuring minimal disruption for our clients. Additionally, I led a major upgrade to VMware vSphere for multiple clients, achieving a seamless transition with no downtime and noticeably boosting their system performance.

Interested Job Positions

  • Product Manager
  • Business Analyst
  • Data Analyst
  • Project Manager
  • Administrator
  • Software Testing

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)

Hobbies

Exploring Technologies: Regularly research and experiment with new technologies and tools

Timeline

Technical Support Engineer

VMware by Broadcom
06.2021 - Current

Marketing Associate

Blitz Scale Technology (WMALL)
10.2020 - 05.2021

MBA - Business Analytics

Amity Online University

Bachelor of Engineering - Computer And Information Sciences

East Point College of Engineering

Intermediate Education - PCMC (Computer Science)

Baldwin Women Methodist College

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NIVEDITHA M