Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Account Manager - Billing and Domestic Support
SupportSages Consultancy Services Pvt Ltd
10.2023 - Current
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Developed and maintained strong working relationships with professionals within assigned territory.
Improved overall team productivity by implementing best practices in organization and time management.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Kept detailed records of daily activities through online customer database.
Facilitated client satisfaction and renewed customer relations to drive growth.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Streamlined internal processes for better efficiency in account management tasks.
Technical Skill Development Manager
SupportSages Consultancy Services Pvt Ltd
07.2022 - 10.2023
Took training in Linux for the newly recruited employees.
Established team priorities, maintained schedules and monitored performance.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Student Counselor
DevOps Gurukul
07.2021 - 06.2022
Planned and promoted presentations on DevOps field and conducted Linux career workshops.