Summary
Overview
Work History
Education
Skills
Timeline
Generic
Niveditha Rambhajan

Niveditha Rambhajan

Account Manager - Billing and Domestic Support
Eranakulam

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

12
12
years of professional experience

Work History

Account Manager - Billing and Domestic Support

SupportSages Consultancy Services Pvt Ltd
10.2023 - Current
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Streamlined internal processes for better efficiency in account management tasks.

Technical Skill Development Manager

SupportSages Consultancy Services Pvt Ltd
07.2022 - 10.2023
  • Took training in Linux for the newly recruited employees.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Student Counselor

DevOps Gurukul
07.2021 - 06.2022
  • Planned and promoted presentations on DevOps field and conducted Linux career workshops.

Software Engineer

Zafin
03.2012 - 01.2015

Java developer

Education

Btech - Computer Science

IES College of Engineering
Thrissur, India
04.2001 -

Skills

    Client Relations

    Relationship Building

    Business process optimization

    Customer rapport

    Excellent Communication

    Timeline

    Account Manager - Billing and Domestic Support

    SupportSages Consultancy Services Pvt Ltd
    10.2023 - Current

    Technical Skill Development Manager

    SupportSages Consultancy Services Pvt Ltd
    07.2022 - 10.2023

    Student Counselor

    DevOps Gurukul
    07.2021 - 06.2022

    Software Engineer

    Zafin
    03.2012 - 01.2015

    Btech - Computer Science

    IES College of Engineering
    04.2001 -
    Niveditha RambhajanAccount Manager - Billing and Domestic Support