Niveditha B

Dynamic IT professional with extensive experience in configuration management and defect resolution at AT&T. Proficient in Microsoft Azure and AWS, specializing in optimizing cloud solutions and enhancing system performance. Recognized for proactive problem-solving skills and effective team engagement to deliver timely solutions and improve operational efficiency.

• Common Service Interface, AT&T, Configuration management, Practical experience in Microsoft Azure platform for re-deploying pipelines., Expertise in managing the Secrets in Key Vault Azure., Applied knowledge in cloud shell Azure to check the correct data in PODS., Updating the provided configurations by the backend team in Azure yaml file., Adding the configurations in GitHub for Microservices APIs and bundles., Ensured the configurations of the adapters to have the correct data in Azure related to backends., Having good knowledge in Linux commands., Created documentation related to applications and their issues., Created wiki document for the project.
• Common Service Interface, AT&T, iTrack (Jira) and CodeCloud Administrator, Responsible for providing access to the users for the respective iTrack projects., Managed user accounts, roles, and group memberships., Monitoring system performance, scaling, and performing upgrades., Supported teams by customizing workflows, permissions, and integrations to align with business processes., Analysing and solving the issues appearing in Jira and Bitbucket applications., Provided right solution to the users if issues are faced during the usage of application., Provided training, support, and creating documentation for users.
• Common Service Interface, AT&T, Defect management, Worked in splunk for fetching logs to track the request and response of the API calls., To check the transactions of the APIs and find the root cause of the issue being faced., Experience in Putty to fetch logs from the server., Troubleshooting and triaging to provide quick solutions to fix the bug., Being proactive and engaging the right teams to solve the issue without any rework and delay in time., Interaction with clients to analyse and solve the problem faced during deployment and releases.

• Disaster Recovery Solution, AWS, EC2, AWS Backup, Amazon Route 53, 03/01/23 - 05/31/23, Purchasing of domain names and implementing them in AWS Route 53 service., Deploying backup EC2 instances in a different region to back up the resources in one region to another., Creating and configuring backup plans to maintain and monitor the resources which are backed up., Creating health check-ups of the services which are backed up to monitor the availability of the services., Implementation of failover routing policy in Route 53 to back up the primary resources in one region to secondary resource in another region if the primary resource fails.
• Ecommerce Platform Creation, AWS, EC2, S3, RDS, CloudFront, AWS Beanstalk, 03/01/23 - 05/31/23, Launching EC2 instances for scalable computing capacity., Storing product images and static assets by creating S3 bucket., Creating and managing Amazon RDS-For a relational database to manage product catalogues, user data, and orders., Deployment of Amazon CloudFront Distribution to serve the website with low latency, caching, and HTTPS., Creating AWS Elastic Beanstalk that automates the deployment and management of web applications.

• Strong in incident responses and Troubleshooting
• Reviewed backlogs, analysed help desk data and resolved issues related to applications and systems.
• Identified and recommended maintenance approaches to reduce end-user issues.
• Created documentation related to applications and their issues.
• Created wiki document for the project.
• Strong Project Management, organizational and time management skills.