Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic
Nivetha Haariambedkar

Nivetha Haariambedkar

Chennai

Summary

Solution-focused Technical Support Professional known for high productivity and efficient task completion. Skilled in troubleshooting, aptitude for quickly learning new technologies. Excel in communication, problem-solving, and customer service, ensuring seamless support operations and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Professional

IBM
Bangalore
12.2023 - Current

Experienced software engineer with a passion for learning and delivering solutions for client success.
Computer science graduate with programming knowledge.
Skilled and trained IBM TRIRIGA consultant with hands-on experience in TRIRIGA application and platform.
Good team worker and confident communicator with strong leadership qualities.
Innovative designer and high-performing individual looking to achieve organizational success using knowledge and skill set.

Project Engineer

Wipro Technologies
Hyderabad
06.2019 - 12.2023

Worked as a Project Engineer focused on the support of the IBM TRIRIGA Integrated Workplace Management System (IWMS). Coordinated across teams to deliver TRIRIGA-based solutions aligned with business requirements and industry standards.

Engaged in issue analysis and resolution as part of ongoing TRIRIGA product support, including the investigation of application behavior and system logs.

Education

Bachelor of Arts - Computer Science

S.D.N.B Vaishnav College
Chennai
04-2019

Leo Matriculation Higher Secondary School
Chennai
05-2016

Skills

    Worked as a IBM TRIRIGA global support engineer, handling various TRIRIGA Issues for multiple clients
    Having 6 years of solid experience in TRIRIGA application
    Analyzed TRIRIGA issues in detail and provided multiple RCA's and fixes to the clients
    Coordinated with Application development team to create product APAR's and fixing the same
    Becoming part of support experts team, handled multiple critical issues and achieved the SLA's
    As a high performing individual received multiple client appreciation for the outstanding service
    given through the support cases
    Having functional as well as technical knowledge in various TRIRIGA modules

    In detailed log analysis are done for improving TRIRIGA environment performance

    Good knowledge in performing Application and Platform Upgrade

    Having good knowledge in tools such as Object Migration, Integration Object and Data Integrator

Languages

Tamil
First Language
English
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1

Certification

Technical Specialist Profession Certification - Foundation

Accomplishments

    Support Spotlight Award

    Beyond call of duty

Timeline

Technical Support Professional

IBM
12.2023 - Current

Project Engineer

Wipro Technologies
06.2019 - 12.2023

Bachelor of Arts - Computer Science

S.D.N.B Vaishnav College

Leo Matriculation Higher Secondary School

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Nivetha Haariambedkar