Nivetha R PMP® CSM®
Project Management Professional®, Certified Scrum Master®
Theni
Summary
Project Manager with 4.8 years of experience at Claysys Technologies, specializing in requirements analysis, process optimization, and stakeholder collaboration across Agile and predictive environments. Experienced in translating complex business needs into clear BRDs, process flows, and actionable insights. Led business analysis for product enhancements and automation initiatives, driving measurable efficiency gains and improved client ROI. Developed automation and ROI dashboards to support data-driven decision-making. Strong in risk analysis, change management, and cross-functional coordination to ensure high-quality, business-aligned deliverables.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
4
4
Certificates
4
4
Languages
Work History
Project Manager - L5
Claysys Technologies
06.2021 - Current
- Led end-to-end requirement gathering and feasibility analysis for automation and digital transformation initiatives for U.S.-based Credit Unions, translating business needs into clear, actionable documentation.
- Created and maintained Business Requirement Documents (BRDs), process flow diagrams, user manuals, and functional specifications, and conducted stakeholder walkthroughs to ensure alignment and sign-off.
- Analyzed complex business workflows and partnered with development teams to break down requirements, define scope, and support effort estimation and planning.
- Drove process automation initiatives using RPA, contributing to operational efficiency improvements and enabling up to 80% ROI for client organizations.
- Developed ROI and automation dashboards for 43 clients, consolidating cost, benefit, and performance metrics to support data-driven decision-making.
- Collaborated closely with U.S.-based Account Executives and stakeholders to analyze product performance, identify gaps, and recommend continuous enhancements.
- Supported Agile delivery by refining user stories, participating in sprint planning, backlog grooming, and ensuring requirements traceability through development and testing cycles.
- Performed product and process analysis to drive continuous improvements, positioning internal Knowledge Base solutions as high-performing, market-ready offerings.
- Designed and implemented a centralized Knowledge Base for a credit union client, reducing document search time by 90% and improving operational productivity.
- Partnered with QA teams to review test cases, validate requirements, support test planning, and assist in manual and API testing, ensuring high-quality deliveries.
- Contributed to risk, issue, and change management by maintaining change logs, bug trackers, release notes, and escalation registers.
- Supported leadership with business insights, meeting agendas, use-case discussions, and stakeholder reporting, enabling informed decision-making.
- Mentored 10–12 Business Analysts, Project Managers, and QA engineers, delivering structured training plans, KT sessions, and ongoing performance reviews.
Education
Master of Arts - English | 73%
Madras University, Anna Adarsh College For Women
AnnaNagar, Chennai 06.2017 - 05.2019
Bachelor of Arts - English | 68%
D.G Vaishnav College of Arts And Science
AnnaNagar, Chennai 06.2014 - 05.2017
HSC | 68% -
T.M.H.N.U Mat. Hr. Secondary School
Theni 06.2013 - 04.2014
SSLC | 88% -
T.M.H.N.U Mat. Hr. Secondary School
Theni 06.2011 - 04.2012
Skills
Predictive and Agile Project Management
Business Requirement Analysis and Documentation
Proficient in SDLC and STLC processes
Project Planning and Delivery
Project tracking using Project Management Tools
Risk analysis expertise
Change implementation strategies
Product Roadmaps and Delivery
Problem Solving and Decision-Making
Cross functional team collaboration
Certification
Project Management Professional, PMI
Accomplishments
- Awarded a Certificate of Merit for exceptional performance and contributions to the project and company during Claycon Q3 - 2022.
- Won a cash award for best speech in a speech competition conducted by WIN TV - 2015.
- Won I,II & III places for Mime & Adzap conducted in various colleges.
- Participated as a Guinness Steward in “World’s Largest Human Flag Formation” organized by Rotary Club of Madras.
Timeline
Project Management Professional, PMI
01-2026
Certified ScrumMaster, Scrum Alliance
04-2025
PMI - Agile Certified Practitioner, StarAgile LLC
11-2024
Certified JIRA User, StarAgile LLC
11-2024
Project Manager - L5
Claysys Technologies
06.2021 - Current
Master of Arts - English | 73%
Madras University, Anna Adarsh College For Women
06.2017 - 05.2019
Bachelor of Arts - English | 68%
D.G Vaishnav College of Arts And Science
06.2014 - 05.2017
HSC | 68% -
T.M.H.N.U Mat. Hr. Secondary School
06.2013 - 04.2014
SSLC | 88% -
T.M.H.N.U Mat. Hr. Secondary School
06.2011 - 04.2012
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)
Hindi
Intermediate (B1)
Technical Skills
- Project Management Methodology - Predictive, Agile and Hybrid
- JIRA
- DevOps
- Trello
- Asana
- Microsoft Planner
- Sharepoint
- SQL
- Figma
- Visio
- Twilio