Nivika Agarwal
Delhi
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Director
Primesons TechTrade Pvt. Ltd. (Remote)
Surat
02.2016 - Current
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
Customer Sales Executive
Jeevansathi.com (InfoEdge Pvt. Ltd.)
Noida
03.2014 - 09.2015
- Identified and developed new customer accounts through cold calling and lead generation.
- Conducted sales presentations to potential clients in order to demonstrate product features and benefits.
- Maintained accurate records of customer interactions, inquiries, and follow-up activities.
- Researched industry trends to determine opportunities for increased sales revenue.
- Provided technical support to customers regarding products and services.
- Analyzed customer feedback data to identify areas for improvement in products or services.
- Collaborated with other departments to ensure efficient operations across the organization.
Small Business Owner
The Wedding Bliss
Delhi
08.2011 - 01.2014
- Developed business plans and strategies to grow small business.
- Negotiated contracts with vendors, suppliers, and customers.
- Created budgets and monitored expenses to stay within budget limits.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Oversaw daily operations of small business including customer service and financial management.
- Organized events such as conferences, seminars, trade shows. for networking opportunities.
- Monitored customer feedback and implemented changes based on their suggestions.
- Participated in local community activities to promote the brand's visibility and reputation.
Education
Master of Science - International Business Management
University of East London
London10-2024
PGDM - Business Management
IITM
Delhi05-2013
BBA - Business Management
Bharati Vidyapeeth University
Delhi05-2011
Higher Secondary Certificate - Commerce
DAV Public School
Delhi03-2008
Senior Secondary Certificate -
DAV Public School
Delhi03-2006
Skills
- Project Management
- Effective Business Planning Techniques
- Client Relationship Management
- Timeline Management
- Team Skill Enhancement
- Business Management Expertise
- Team Leadership
- Influential Leadership Skills
- Global Business Acumen
- Team Management
- Corporate Communications
- Clear Communication Skills
Affiliations
- Have been Volunteering several event management with a Fund raising company in London.
- Got an opportunity to represent my university course (MSc IBM) through a presentation on SUSTAINABLE ENVIRONMENT at a big exhibition in London.
- I have also participated in various co-curricular activities in colleges like Street-Plays, Rangoli making competition and won several awards.
Accomplishments
- Honored with Amazon gift voucher upon presentation at the exhibition in London from university.
- Won third prize in the street play at college.
Custom
Various Interests
- Wanderlust
- Meeting Greeting new culture
- Dance
- Music
Timeline
Director
Primesons TechTrade Pvt. Ltd. (Remote)
02.2016 - Current
Customer Sales Executive
Jeevansathi.com (InfoEdge Pvt. Ltd.)
03.2014 - 09.2015
Small Business Owner
The Wedding Bliss
08.2011 - 01.2014
Master of Science - International Business Management
University of East London
PGDM - Business Management
IITM
BBA - Business Management
Bharati Vidyapeeth University
Higher Secondary Certificate - Commerce
DAV Public School
Senior Secondary Certificate -
DAV Public School
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