Nivin Alappat
Thrissur
Summary
Seasoned automotive professional with a proven track record at Mercedes-Benz, enhancing customer satisfaction through expert management of service operations and claims. Skilled in Audatex and strategic business oversight, I excel in manpower utilization and quality control, significantly improving service efficiency and operational standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Refurbishment Coordinator
Mercedes-Benz
Thrissur
01.2022 - Current
- Refurbished demo cars, display cars and pre-owned vehicles, ensuring quality standards of repairs and parts replacements.
- Maintained fleet inventory in alignment with company guidelines.
Certified Customer Service Consultant for Body and Paint
Mercedes-Benz
Thrissur
03.2019 - Current
- Facilitated seamless service for collision-affected vehicles by providing claims support.
- Generated cost evaluations for collision repairs using Audatex and OEM DMS systems.
- Monitored staffing levels to ensure efficient customer service and repair standards.
- Managed acquisition of resources necessary for body shop operations.
- Facilitated efficient claim closures by coordinating with insurance companies and loss assessors.
Sr. Service Consultant
Nissan Motors
Thrissur
06.2016 - 09.2018
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Drafted detailed repair orders in DMS that outline symptoms, problems, and required services.
- Performed targeted maintenance to meet client expectations effectively.
- Reviewed and processed warranty claims with efficiency.
- Analyzed and interpreted data from general business reports.
Certified Service Consultant
TATA Motors
Thrissur
03.2015 - 06.2016
- Documented repairs and services necessary in E-dealer while addressing discovered problems and symptoms.
- Advised on vehicle upkeep based on maintenance schedule.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Maintenance Technician
TATA Motors
Thrissur
03.2014 - 06.2015
- Conducted routine maintenance services including oil changes, brake pad replacements, and filter inspections.
- Performed troubleshooting by leveraging OBD tools and detailed road inspections.
- Addressed any concerns related to repair or maintenance work with the supervisor.
- Maintained up-to-date knowledge and skills in automotive maintenance by attending workshops and training.
Education
B.Tech - Mechanical Engineering
Singhania University
Higher Secondary Education -
Carmel H.S.S
Secondary Education -
St: Joseph's HSS
Skills
- Customer relations
- Strategic Business Oversight
- Manpower utilization
- Work order management
- P&L management
- Sales and promotional strategies
- Quality control
- Painting techniques
- Time Frame Analysis
- Xentry/DAS diagnosis tool
- WIS/ASRA
- Audatex
- Microsoft Power BI & Office apps
- CONSULT-III diagnosis tool
Certification
- Service Consultant Certification, Mercedes-Benz Academy, Pune
- ServicePro Certification from Mercedes-Benz.
- Axalta Paint Repair Process Training, Axalta Training Center, Gurgaon
- N-SAP Training for Soft Skills, Nissan Academy, Chennai
- Service Consultant Certification, TATA Motors, Pune
- Soft Skill Training, TATA Regional Training Center, Kochi
Projects
- Design of Two Speed Gear Box for Light Duty CNC Lathe
- Hydro Mileage Booster for two wheelers
Personal Information
- Passport Number: Y8846305
- Father's Name: Varghese R Alappat
- Date of Birth: 16-03-1991
- Languages: Malayalam(Native), Hindi, English, Arabic
- Hobbies: Travel, Snooker, Movie
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Excellent customer service appreciation from Mercedes-Benz HQ, Stuttgart.
- Highest Body & Paint revenue achievement for consecutive months.
- Best service advisor of the month (twice).
- Highest CSI score achieved service advisor (twice).
Timeline
Refurbishment Coordinator
Mercedes-Benz
01.2022 - Current
Certified Customer Service Consultant for Body and Paint
Mercedes-Benz
03.2019 - Current
Sr. Service Consultant
Nissan Motors
06.2016 - 09.2018
Certified Service Consultant
TATA Motors
03.2015 - 06.2016
Maintenance Technician
TATA Motors
03.2014 - 06.2015
B.Tech - Mechanical Engineering
Singhania University
Higher Secondary Education -
Carmel H.S.S
Secondary Education -
St: Joseph's HSS
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