Nivrutti Chandel
Delivery manager
Pune,MH
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in Service Delivery Management, Program and Project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
17
17
years of professional experience
2007
2007
years of post-secondary education
2
2
Certifications
Work History
Senior manager product engineering
LTI - Larsen & Toubro Infotech
07.2021 - Current
- Drive Program and project management activities for multiple accounts, Building sustainable model to establish strategic and project goals
- Drive Projects planning, execution and delivery of complex projects
- Own projects cost, revenue and profitability
- Take necessary decisions to maintain the commercials as per organization benchmark
- Build Sustainable governance model for different active projects
- Owner of the end-to-end program and project management of Products as well as projects
- Accountable for the outcome in terms of timely delivery, and meeting the business requirements as defined
- Provided leadership & mentorship to project teams in reviewing & guiding project documents like SoW, BRD, Project Charter, Project plans, closure documents, and facilitating effective communication & collaboration across teams
- Leading rigorous monitoring of high-priority projects, identifying, and addressing deliverables, issues, and risks, and promptly notifying relevant project heads
- Driving status-sharing meetings with Function Heads and presented insights to executive leadership
- Managing centralized document repository for storing project-related documents and artifacts
- Promote automated Continuous Integration (CI) and Continuous Delivery (CD) processes to insure reliable, resilient, and scalable on-time deliverables
- Continuously raises the bar and motivates the team to solve problems and deliver high quality results
- Leads and supervises Agile teams and assumes management responsibilities for defining the performance objectives in alignment with the product delivery goals and conducting annual performance reviews
- Create and track tool driven dashboards to have a holistic & detailed view of any development risks, quality concerns, scope misses and delays ensuring these are identified early and mitigated
Delivery Head
Delivery Solutions / Fox Pass Ventures LLP
01.2021 - 07.2021
- Operations Head for India and drive delivery management, Finance, HR operations activities
- Oversee the end-to-end project delivery process, managing a team of 100+ professionals across multiple disciplines, including project management, engineering, quality assurance, and customer support
- Collaborate with senior management and stakeholders to define project objectives, scope, and success criteria, ensuring alignment with business goals and customer expectations
- Implement agile methodologies and project management best practices to drive operational efficiency, resulting in a 20% improvement in project delivery timelines and profitability
- Build and nurture strong client relationships, acting as the primary point of contact for key accounts, resolving escalations, and ensuring high levels of customer satisfaction
- Develop and manage delivery budgets, ensuring optimal resource allocation, cost control, and profitability
- Lead cross-functional teams to drive collaboration, streamline processes, and ensure the successful execution of project deliverables
- Implement metrics and performance indicators to track project progress, identify risks, and proactively address issues to ensure timely delivery and customer success
Technical Project Manager
Infostretch Corporation
03.2018 - 01.2021
- Lead the planning, execution, and monitoring of large-scale technical projects, overseeing cross-functional teams and ensuring successful project delivery
- Collaborate with stakeholders, product owners, and development teams to define project objectives, scope, and deliverables, ensuring alignment with business goals and customer requirements
- Develop and implement project management methodologies and frameworks to optimize project execution, resource allocation, and risk management
- Proactively identify project risks and develop mitigation strategies, ensuring timely resolution and minimizing project impacts
- Manage project budgets, monitor expenses, and provide accurate cost forecasting to ensure financial objectives are met
- Foster strong client relationships, manage expectations, and ensure clear communication throughout the project lifecycle
- Implement performance metrics and reporting mechanisms to track project progress, provide regular updates to stakeholders, and identify areas for improvement
Head of Engineering
Haptik Infotech Pvt Ltd
06.2016 - 03.2018
- Delivery management for SDK applications and various product development and project management
- Provide strategic leadership and direction to a team of 50+ engineers across various disciplines, overseeing the design, development, and delivery of complex technology solutions
- Collaborate with senior executives, product management, and stakeholders to define and execute the engineering roadmap, aligning it with business goals and market demands
- Drive technical excellence by establishing engineering best practices, optimizing development processes, and implementing agile methodologies
- Foster a culture of innovation, encouraging the exploration of emerging technologies and cross-functional collaboration to drive product differentiation
- Lead talent acquisition and development initiatives, recruiting top engineering talent and providing mentorship and professional growth opportunities
- Manage departmental budgets, ensuring optimal resource allocation and cost-effective project execution
- Build and maintain strong customer relationships, understanding their needs and aligning engineering efforts to exceed expectations
QA Manager
Fission labs
04.2015 - 03.2016
- Managing 20 plus projects and 10 plus clients for Testing solutions, testing practice and testing deliverables
- Define the Testing Methodology including standard documentation, procedures (eg reporting process) and tools
- Develop, review and update test plans in collaboration with the Change and Service Transition & Delivery teams, and give regular professional progress reports to all key stakeholders
- Ensure a strong Test capability exists and is being appropriately deployed into projects
- Maintain a current knowledge of testing tools, methodologies and approaches from the wider industry and proactively identify future solutions and approaches appropriate for the organization
- Proactively identify opportunities for test process improvement and work collaboratively with stakeholders across Fission Labs to deliver improvements as appropriate
- Advise Test Leads and Test Analysts in creating and managing Testing deliverables and review outputs to ensure adherence to defined standards
- Identify and highlight potential capacity issues related to infrastructure and Resources
- Support the recruitment team in selection of SQA Testing resources, and manage the day-to-day interaction
- Assist Project Manager with the identification of project dependencies, resource constraints, milestones, issues and risks; allocate test leads/analysts to specific projects/programmers
- Ensure quality in testing activities through agreement of quality gates from Test Leads/Analysts across all Fission Labs projects are timely produced and with the appropriate levels of quality
- Support Practice management in benchmarking and lessons learned to identify best practices and process improvements
- Formulating appropriate project plans and estimations to deliver the solutions - Creating the necessary proposals and presenting / evangelizing these back to customers
- Increase the success rate and customer satisfaction on key projects - by reviewing project proposals and plans, and by troubleshooting challenged projects
- Develop automation framework and scripts for mobile and web application using automation tools – Selenium – Appium, Robotium, Cucumber framework
- Build and assist in maintaining the custom distributed automation tool for mobile, disseminated performance tool, web services / API health check tools
- Support Pre-Sales activities
- Participate & lead (wherever necessary) Testing-Centre-Of-Excellence activities
- Participate in Content creation – Blogs, Whitepapers, Webinars
QA Manager
Holiday Me (Holzoo Online networks Pvt Ltd)
01.2014 - 02.2015
- Project Management, test management for Web application for Leisure, Travel & Tourism domain used in Dubai
- Overall responsible for timely and quality delivery of testing activities from QA CoE Delivery Units and also key enterprise programs/projects
- Estimate and obtain management support for the time, resources and budget required to perform the testing
- Define Test Strategy for large programs/projects including functional and performance testing and get the requisite buy in from stakeholders
- Define execution plan and provide management oversight in effective execution of the strategy
- Ensure timely delivery of different testing milestones
- Co-ordinate and engage effectively with cross-functional teams in timely and high quality execution of test strategy
- Co-ordinate to ensure timely availability of test environments and test data
- Ensure content and structure of all Testing documents / artifacts is documented and maintained
- Review Test Scenarios/Test Cases/Test Scripts and ensure requirements traceability for optimum test coverage
- Keep track of the new requirements / change in requirements of the program/project and align testing priorities accordingly
- Organize test progress review meetings, defect tracking meetings and send Status Reports to stakeholders
- Track and prepare the report of testing activities like test results, test case coverage, required resources, defects discovered and their status, performance baselines etc
- Prepare / update the metrics dashboard at the end of a phase or at the completion of project
- Deploy enterprise standard testing tools and processes for efficient execution of test activities
- Implement automation framework and test scripts for mobile and web application using automation tools – Selenium – Appium and Robotium and Java language
- Establish/Build QA team(s) in terms of talent acquisition, training and mentoring of team members
- Contribute in enhancing maturity of the QA functions by building organizational capability wrt people, processes and tools
Associate Consultant
Capgemini India Pvt Ltd
07.2012 - 12.2013
- Company Overview: Global Payments is a provider of electronic transaction processing services for merchants, Independent Sales Organizations (ISOs), financial institutions, government agencies and multi-national corporations located throughout the United States, Canada, Europe, and the Asia-Pacific region
- Consultant for Global Payments – BFSI - Web applications in Banking domain (Financial services –Cards & Payments)
- Automation testing of various environments of Global Payments web application
- Analysis, design, develop and maintain complex automation test cases without supervision & with minimum guidance
- Perform Test assessment based on the complexity of test cases
- Estimate the test efforts and team(size, skills, attitude and schedule)
- Evaluating best suited test automation tool and recommend
- Performing set up of test data, test tool and databases to support integrated test environment
- Liaising with team members to ensure that test cases correspond to the design/ functional requirement accurately and meet the customer requirement
- Development and execution of Test Scripts, Logging of Results, Reporting of Faults
- Scripting of different workflows of Global Payments web applications using selenium RC and web driver with Java language
- Plan and organize training requirements of the test engineer
- Review test cases and test data generated by test engineer
- Track the change request, new or updated requirements in the project and modify the test artifacts accordingly
- Participate in creating and maintaining the required test automation framework
- Assign task to the test engineer based on test plan
- Work with Development team to understand changes in the software/application
- Ensure resolved defects are re-tested
- Escalate and obtain resolutions of the issues related to the test environment and team
- Review status reports of test engineer
- Improve the test process based on the suggestions by others and own judgment
- Global Payments is a provider of electronic transaction processing services for merchants, Independent Sales Organizations (ISOs), financial institutions, government agencies and multi-national corporations located throughout the United States, Canada, Europe, and the Asia-Pacific region
Junior test engineer
Tieto Telecom R & D Services (India) pvtltd
10.2010 - 06.2012
- SDET developer for Rexnet, e-learning Web Application in Healthcare domain, Education used in Sweden, Finland and Norway
- Manual and Automation Testing of various environments of Rexnet / Edwise web application
- Taking care of testing of medium complexity areas without supervision & with minimum guidance
- Liaising with team members to ensure that test cases correspond to the design/ functional requirement accurately and meet the customer requirement
- Understanding customer business well to build strong test-suite
- Development and execution of Test Scripts, Logging of Results, Reporting of Faults
- Accurately recording and reviewing defects and provide relevant information as & when necessary
- Scripting of different workflows of Rexnet / Edwise web application using Test Complete and VSTS Web test edition
- Scripting of different workflows of Rexnet / Edwise web application using Selenium using C# language
Engineer
Global InnovSource
06.2009 - 10.2010
- Fault management specialist and Performance management engineer for Fault management, performance management activities
- Provided Support to engineers during Fault occurred Troubleshoot the problems & coordinate with engineers for day-to-day operational issues Coordination with vendors for issues and ensure accurate fault reporting
- Interaction with various third-party vendors for speedy resolution of problems
- Hardware, Software up-gradation in the equipment’s
- Analyzing Faults performance using tools such as AlvariStar, BreezeMAX, BMC Remedy
- Identifying proactive measures to ensure performance during major events
- Performance management – Fault analysis report, Daily Fault tracking report, Root cause analysis report, Repeat fault Analysis report, Key Performance Indicators (KPIs) report
- Development of all performance and governance reports
- Trending and first line / Daily analysis of reports and subsequent resolution
- Improvement and recommendations plans base on abnormal fault behaviour
- Storage of historical performance data
Technical support engineer
Teamlease
02.2008 - 11.2008
- Development & Testing activities for Enterprise Manufacturing Network Operations Centre (EMNOC) (Refinery automation application) using Operational Intelligence software SIEMENS XHQ (Web Based Tool) and also operations of Retail Operations and Sales Systems (ROSS)
- Test and report the developed code to identify and document bugs and functionality issues
- Document programming problems and resolutions for future reference
- Validate site by testing usability, including troubleshooting coding, overlaps, embedded links, named anchors, and dummy images
- Contribute to the entire software development life cycle from initial business requirements to deployment and production support
- Design and implement test scenarios and cases
- Create and implement test plans and test scripts
- Lead all technical testing efforts including integration testing and performance testing
- Ensure QoS (Quality of Service) levels of software products through performance test benchmarking
- Provide production support of software products by investigating and re-creating reported defects
- Work with multiple database interfaces and be familiar with standard web architectures
- Assist in implementation of QA standards and continual improvement activities
- Perform Regression and Sanity testing
- Testing communication of devices with the application server by remotely connecting the same
Education
Bachelor of Technology - Electronics and Telecommunication
Dr BAM University
07-2007
Skills
Program & Project Portfolio Management
Project Leadership
Team Management
Business Transformation
Business Excellence
Delivery Management
Process Automation
Change Management
Budget Management
Business Analytics
Digital Transformation
Stakeholder Management
Project Governance
Risk Management
MIS & Reporting
Delivery Management
Customer focus
Program management
Stakeholder Management
Service delivery
People management
Operational excellence
Client relationship management
Incident management
Project management
Risk analysis and management
Team leadership
Program leadership
Digital transformation
Data analytics
Certification
Scrum Alliance – Scrum Master (CSM), MM/DD/YY
Disclaimer
I hereby declare that all the information depicted above is true to the best of my knowledge and belief.
Awards
- Appreciated by clients by business owner / Client stakeholder for project communication, reports and project governance from client of LTIM, 01/2024
- Awarded as Ace Employee in LTIM, 01/2023
- Appreciation received from Client of LTIM for strong project management and delivery, 01/2023
- Awarded as top performer in management skills under Leadership program of LTIM, 01/2022
- Appreciated by Director for strong negotiations and acceptance criteria, 01/2015
- Feature talent award received from CTO, 01/2014
- Appreciation award received for beyond expected results from VP, 01/2010
- Got excellent feedback from client VO for proving timely resolution without any issues, 01/2009
Timeline
Senior manager product engineering
LTI - Larsen & Toubro Infotech
07.2021 - Current
Delivery Head
Delivery Solutions / Fox Pass Ventures LLP
01.2021 - 07.2021
Technical Project Manager
Infostretch Corporation
03.2018 - 01.2021
Head of Engineering
Haptik Infotech Pvt Ltd
06.2016 - 03.2018
QA Manager
Fission labs
04.2015 - 03.2016
QA Manager
Holiday Me (Holzoo Online networks Pvt Ltd)
01.2014 - 02.2015
Associate Consultant
Capgemini India Pvt Ltd
07.2012 - 12.2013
Junior test engineer
Tieto Telecom R & D Services (India) pvtltd
10.2010 - 06.2012
Engineer
Global InnovSource
06.2009 - 10.2010
Technical support engineer
Teamlease
02.2008 - 11.2008
Bachelor of Technology - Electronics and Telecommunication
Dr BAM University